Fleet Manager Shipping Company User Guide - United Kingdom ...

More documents

Recommendations

Info

Help & Support Version 3.0 Below are the Help & Support tools available to you to ensure that you and your vessels/end users experience a smooth transition over to e-Navigator. e-Navigator Computer Based Training The Computer Based Training (CBT) is an interactive and graphical step by step guide to performing tasks within Fleet Manager, offering the user an excellent overview of the e-Navigator service. It provides a comprehensive guide to using Fleet Manager and enables you to navigate to individual sections in order to find help on particular topics. e-Navigator Computer Based Training packages are hosted on the Admiralty Future of Navigation website at: http://www.thefutureofnavigation.com/enav_products.aspx The CBT links can be found under Supporting Media on the left of the page. UKHO Customer Services Your Distributor is your 1st line support for e-Navigator with UKHO Customer Services as 2nd line support. If your distributor is unable to resolve an issue and require e-Navigator technical assistance, this is provided by UKHO Customer Services who are available to provide around the clock 24/7 customer support. Tel No. +44 (0) 1823 723 366 Fax No. +44 (0) 1823 330 561 Email: customerservices@ukho.gov.uk 100
Fleet Manager Support Version 3.0 Help and Support is available through the Fleet Manager Support menu. Hold your mouse over the Support link to see the list of support options available to you, as shown below. Support > My account The My account page is used to view and amend personal account information such as name, email address, telephone number, login and password. Users are able to change their own passwords and it is recommended that this is done on an annual basis. The email address stated is the same address that will have been entered when you registered your user account. This email address will be used by the UKHO to send information and can be changed from this page if necessary. Support > Contact us… The contact us option allows enquiries to be sent direct to UKHO Customer Services. Please provide as much detail as you can for all enquiries, including any data files and screenshots you may have, as this will help Customer Services to resolve your enquiry. When you have clicked on the Contact us link you shall initially be taken to the menu displayed below. 101
Page 1 and 2:
Version 3.0 January 2012 Admiralty
Page 3 and 4:
Version 3.0 Holdings Management....
Page 5 and 6:
Introduction Version 3.0 Purpose of
Page 7 and 8:
Admiralty e-Navigator Fleet Manager
Page 9 and 10:
Quick Overview of e-Navigator Fleet
Page 11 and 12:
Getting Started Version 3.0 e-Navig
Page 13 and 14:
Using Fleet Manager Version 3.0 Fun
Page 15 and 16:
Account Management This section is
Page 17 and 18:
Direct ordering properties Direct O
Page 19 and 20:
View Users Username and Password Yo
Page 21 and 22:
3. The user’s account will now ap
Page 23 and 24:
Version 3.0 5. In ‘General Info N
Page 25 and 26:
Manage End User Licence Record A Sh
Page 27 and 28:
Editing an End User Licence Record
Page 29 and 30:
Version 3.0 Order New Digital Chart
Page 31 and 32:
Monitor progress of an order As a s
Page 33 and 34:
Version 3.0 3. Click on 4. Select p
Page 35 and 36:
3. Products have either an amber or
Page 37 and 38:
Convert Trial Licence to Full Licen
Page 39 and 40:
Version 3.0 14. Change ‘Period’
Page 41 and 42:
2. Go to Product Management > Catal
Page 43 and 44:
11. When complete select the ‘Exp
Page 45 and 46:
A warning message will display, cli
Page 47 and 48:
8. Browse for the .hld file and cli
Page 49 and 50: 13. Save the holdings file. All hol
Page 51 and 52: Version 3.0 Viewing the published s
Page 53 and 54: View Holdings from an End User Lice
Page 55 and 56: Notice the end user / vessel appear
Page 57 and 58: - AVCS Permits Version 3.0 5. Selec
Page 59 and 60: Download Chart Data for End User /
Page 61 and 62: Order Management This area is for r
Page 63 and 64: 4. To approve the whole order tick
Page 65 and 66: Add Items to an Order To add items
Page 67 and 68: Version 3.0 11. The new products ha
Page 69 and 70: 4. A pop up box will appear, click
Page 71 and 72: Version 3.0 5. Click to confirm thi
Page 73 and 74: 3. Select the individual products t
Page 75 and 76: 4. Click on to confirm the order is
Page 77 and 78: Export an order You cannot export a
Page 79 and 80: Creating Orders Version 3.0 Creatin
Page 81 and 82: 9. Click on the ‘Product selectio
Page 83 and 84: Creating New Order using the List C
Page 85 and 86: Version 3.0 5. Select the required
Page 87 and 88: Input a Basket file from Admiralty
Page 89 and 90: 6. Search for the basket file to im
Page 91 and 92: Version 3.0 Import a file from Admi
Page 93 and 94: Licence Search Version 3.0 1. Go to
Page 95 and 96: 3. A pop up box will appear with a
Page 97 and 98: Downloads Version 3.0 Download Base
Page 99: Download XML Catalogues Version 3.0
Page 103 and 104: Support > AIO Support Version 3.0 S
Page 105 and 106: 30 Product Management > Orders Crea
Page 107 and 108: 4. Check your email account to retr
Page 109 and 110: User Roles Version 3.0 The table be
Page 111: Terms and Conditions Version 3.0 Cl
show all

Fleet Manager Shipping Company User Guide - United Kingdom ...

Create successful ePaper yourself

Delete template?

Save as template?