Fleet Manager Shipping Company User Guide - United Kingdom ...

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Trouble Shooting Guide Version 3.0 I am unable to log-on to Fleet Manager Check username and password are entered correctly, username is not case sensitive, but password is case sensitive. I do not have a Username/Password A Shipping Company Admin User can create new usernames and passwords for other users. If you do not have a username and password for a Shipping Company Admin User then contact your distributor. I have forgotten my password If you have forgotten your password there is an option to request a new password on the login screen. Follow the steps below to reset your password 1. Click on 2. Enter your username and email address as shown below: 3. Click on and the message below should appear, click 106
4. Check your email account to retrieve your new password Version 3.0 5. Sign in by clicking on and enter your username and new password that you received by email. 6. You will be prompted to change your password to a memorable word. Note: You can create your own password or generate a new password by clicking Passwords must contain at least 8 alphanumeric characters, including at least one upper and lower case character and at least 1 number from 0-9. 7. Once you have entered a password click on 8. Once the password has been saved you will receive confirmation Having issues ordering, not allowing the order The product may have already been ordered. The system will prevent you from ordering a digital product already on order. I am not receiving data via email Check the size limit for receiving emails is appropriate for the vessel and that weekly emails and the correct content for the weekly email are enabled on the end user record. An error page is showing If an error occurs whilst using Fleet Manager the following screen will appear. Please contact Customer Services with details of the activity you were performing. 107
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Version 3.0 January 2012 Admiralty
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Version 3.0 Holdings Management....
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Introduction Version 3.0 Purpose of
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Admiralty e-Navigator Fleet Manager
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Quick Overview of e-Navigator Fleet
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Getting Started Version 3.0 e-Navig
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Using Fleet Manager Version 3.0 Fun
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Account Management This section is
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Direct ordering properties Direct O
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View Users Username and Password Yo
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3. The user’s account will now ap
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Version 3.0 5. In ‘General Info N
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Manage End User Licence Record A Sh
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Editing an End User Licence Record
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Version 3.0 Order New Digital Chart
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Monitor progress of an order As a s
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Version 3.0 3. Click on 4. Select p
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3. Products have either an amber or
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Convert Trial Licence to Full Licen
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Version 3.0 14. Change ‘Period’
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2. Go to Product Management > Catal
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11. When complete select the ‘Exp
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A warning message will display, cli
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8. Browse for the .hld file and cli
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13. Save the holdings file. All hol
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Version 3.0 Viewing the published s
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View Holdings from an End User Lice
Page 55 and 56: Notice the end user / vessel appear
Page 57 and 58: - AVCS Permits Version 3.0 5. Selec
Page 59 and 60: Download Chart Data for End User /
Page 61 and 62: Order Management This area is for r
Page 63 and 64: 4. To approve the whole order tick
Page 65 and 66: Add Items to an Order To add items
Page 67 and 68: Version 3.0 11. The new products ha
Page 69 and 70: 4. A pop up box will appear, click
Page 71 and 72: Version 3.0 5. Click to confirm thi
Page 73 and 74: 3. Select the individual products t
Page 75 and 76: 4. Click on to confirm the order is
Page 77 and 78: Export an order You cannot export a
Page 79 and 80: Creating Orders Version 3.0 Creatin
Page 81 and 82: 9. Click on the ‘Product selectio
Page 83 and 84: Creating New Order using the List C
Page 85 and 86: Version 3.0 5. Select the required
Page 87 and 88: Input a Basket file from Admiralty
Page 89 and 90: 6. Search for the basket file to im
Page 91 and 92: Version 3.0 Import a file from Admi
Page 93 and 94: Licence Search Version 3.0 1. Go to
Page 95 and 96: 3. A pop up box will appear with a
Page 97 and 98: Downloads Version 3.0 Download Base
Page 99 and 100: Download XML Catalogues Version 3.0
Page 101 and 102: Fleet Manager Support Version 3.0 H
Page 103 and 104: Support > AIO Support Version 3.0 S
Page 105: 30 Product Management > Orders Crea
Page 109 and 110: User Roles Version 3.0 The table be
Page 111: Terms and Conditions Version 3.0 Cl
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