View cases - Stewart McKelvey

9building on the air field where small aircraft cross-border flights arrive. In 2004, passengers onthese flights were met and taken by bus into Terminal 2 for processing. Fixed base operators(private jets) arriving with passengers were also processed through Passenger Operations, afunction that moved to Commercial Operations in 2005.[45] In January 2007, Terminal 2 was closed down, and the CBSA operations within thatterminal were absorbed within Terminal 1. Currently, Air Canada’s U.S. and international flightsoperate through Terminal 1, and most other airlines operate through Terminal 3.[46] Mr. Norm Sheridan has been the District Director of Passenger Operations since 1999, andat all times relevant to this complaint. He first joined Revenue Canada–Customs & Excise in 1979where he had a variety of roles and responsibilities including, for a time, Human Resources.2010 CHRT 20 (CanLII)[47] In 2004, Mr. Sheridan had three Chiefs (one assigned to each Terminal) reporting to him.The three Chiefs included Rhonda Raby who testified at this inquiry, and held the position ofChief of Terminal 1.[48] Each Chief had between nine to thirteen Superintendants reporting to them who wereresponsible for the day to day management in their Terminals and supervising the BSOs on theircrews.[49] BSOs each were assigned to crews within which they worked at the Primary InspectionLine (Primary), or Secondary counter (Secondary) processing passengers for entry into Canada.In 2004, each crew had approximately 8 employees. Management tried to balance gender andexperience on the crews, as well as ensure language capability.[50] Also in 2004, each of the 3 Chiefs was assisted in their management and coordinationfunctions by one or two Operations Coordinators. These Operations Coordinators workedafternoons, weekends and statutory holidays.