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28that he had instructed her to “put it on hold for a little bit and we’ll just give them a little bit moretime.”[118] The Complainant testified that she thought that there was “a communication breakdown”so, she decided to again write to Mr. Torchia on April 30 th , 2005. In this letter, she referred to atelephone conversation she had on that same day with her supervisor, Colin Pizziol. According toher, he told her that he had spoken with Kirk Carroll, CN’s general manager in Vancouver, andwith Mr. Torchia. He further added that that although they were “sensitive” to her situation, theywere requesting that she provide a reasonable time frame of when she would report to Vancouver.He also added that the “matter was out of his hands.” She also informed Mr. Torchia of themedical appointments that were set up for her son and said: “It has been a harrowing week,Mr. Torchia. I won’t even go into the three hours we spent in the emergency room at the HintonGeneral Hospital...” She ended the letter by stating “I would like to request a meeting with youwhen I travel to Edmonton in May. There is more I would like to discuss with you but prefer not toput it on paper.”2010 CHRT 22 (CanLII)[119] Mr. Torchia testified that he did receive the Complainant’s letter of April 30 th . He addedthat he did not recall the conversations with Mr. Pizziol and Mr. Carroll, although he does notdispute the fact that these conversations occurred. He said that after reading the letter, he came tothe conclusion that she needed more time to make arrangements and that he called Ms. Storms toask her to give her more time. He did not reply to the letter.[120] Mr. Torchia’s evidence in regard to speaking to Ms. Storms at this time is consistent withthe information on the CMC spreadsheets. In his evidence, he said that he had given theComplainant and the two other women a 30 day extension. The notations on the spreadsheets for“May 2/05 at 17:00”, “May 19/05 at 10:30” and May 19/05 at 17:00” all indicate for the threewomen “Child care – temporarily on hold per Joe Torchia.” Ms. Storms had no specificrecollection of the content of her discussions with Mr. Torchia.