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64B. Evidence of Rhonda Raby[305] Having been told that she would not be granted full-time hours, in December 2003Ms. Johnstone wrote an e-mail trying to establish her new schedule to Rhonda Raby who thenheld the position of acting Chief of Terminal 1 at PIA Passenger Operations.[306] This Tribunal accepts Ms. Johnstone’s evidence that her husband had approachedMs. Raby on Ms. Johnstone’s behalf in the Fall of that year. Ms. Raby told him that she would notapprove shifts for Ms. Johnstone of greater than 10 hours.2010 CHRT 20 (CanLII)[307] Accordingly, Ms. Johnstone asked to work Fridays, Sundays and Mondays from 11:00 amto 9:30 pm each day. Ms. Raby accepted this proposal.[308] Ms. Raby testified that there was no communication with her from Ms. Gerstl as toMs. Johnstone’s initial request, and Ms. Raby confirmed that she and Ms. Johnstone neverdiscussed it directly either. Hence, Ms. Raby was unaware of Ms. Johnstone’s initial request toMs. Gerstl, but this Tribunal does not find that anything turns on this. Ms. Raby followed theunwritten policy of CBSA in dealing with Ms. Johnstone, and her approach would not have beenany different if she had known of Ms. Johnstone’s earlier request.[309] During her testimony, Ms. Raby seemed to have little knowledge of human rightslegislative requirements despite her management position.[310] This Tribunal also found it notable that Ms. Raby stated that even though she was aChief of Terminal 1 operations from 2002 to 2008, and saw her staff levels double and trafficdouble after the closure Terminal 2 in 2006, she could not recall anyone else asking for full-timework on return from maternity leave. She testified that often people want to work part-time onreturn from maternity leave.[311] Also, during those years, average accommodations per terminal (encompassing allrequests for medical, educational, religious and family responsibilities) over three terminals was