MART Vol. II MO/MP - NESA - Civil Air Patrol

Chapter11. Crew Resource Management11Many professional studies have proven that properly trained team members cancollectively perform complex tasks better and make more accurate decisions than the singlebest performer on the team. Conversely, the untrained team's overall performance can besignificantly worse than the performance of its weakest single member. This chapter willcover aspects and attitudes of teamwork and communication among team members.Crew Resource Management (CRM) was developed by the airlines and later adopted bythe U.S. Air Force. Over the years it has gone through several different names and stages.The airlines saw drops in incidents and better crew coordination saw better handling ofpotential emergencies. The Air Force, and CAP, has recognized this safety concept and overthe past several years, aggressively started building programs to protect crewmembers andaircraft.CRM has evolved to a concept in training and action to get all persons and agenciesinvolved in aviation to help thwart possible accidents. Even now, as CRM is engrained inalmost every aspect of aviation, it grows and evolves, becoming better as we makeadvances.CAP is a unique organization. Unlike the airlines, where everyone in the cockpit is a ratedpilot, CAP has members in the plane who are not pilots. The Air Force is in a similar situationwith their crews made up of pilots, engineers, navigators, and loadmasters.Having scanners and observers who are also pilots is a different situation, as the pilotsmay want to compete over who is flying the aircraft. They really need to work together duringflights.It is essential that everyone in the aircraft feel free to speak up and provide input andideas; even the crewmember that has only flown once may have the critical idea that couldsave an entire plane. But remember that the pilot is the final authority for safe operation ofthe aircraft and will make the final decision.OBJECTIVES:1. Discuss failures and the error chain. {O & P; 11.2}2. Discuss situational awareness. {O & P; 14.3}3. Discuss how to regain SA once lost. {O & P; 11.4}4. Describe barriers to communication. {O & P; 11.5}5. Define and discuss task saturation. {O & P; 11.6}6. Discuss assignments and coordination of duties. {O & P; 11.8}205