CREDIt RAtING OF ANADOLU EFES

With the Efes Communication Line, complaints or
claims from our customers, suppliers or consumers
are replied and remedied within prescribed periods
by designated officers in charge at relevant units and
all incoming requests are stored in electronic media,
allowing the monitoring and reporting of progress in
customer satisfaction. In addition, the performance of
our suppliers in terms of quality, price and delivery are
monitored on our computer systems where they are
scored and benchmarked on periodic basis.
New product developments are steered by Customer-
Consumer research results and product improvement
and development work is conducted in accordance
with the demand from the market with product,
package and technology investments.
17. Social Responsibility
Detailed explanations regarding the activities of our
Company within the framework of social responsibility
can be found in our Company’s 2010 Annual Report.
SECTION IV
BOARD OF DIRECTORS
18. Structure, Composition of the Board of
Directors and Independent Members
The Board of Directors of our Company, its structure
and consultants are as follows:
Tuncay Özilhan - Chairman
İbrahim Yazıcı - Vice Chairman
Süleyman Vehbi Yazıcı - Member
Tülay Aksoy - Member
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Gülten Yazıcı - Member
Hülya Elmalıoğlu - Member
Ahmet Oğuz Özkardeş - Member
Salih Metin Ecevit - Member
Rasih Engin Akçakoca - Member
Mehmet Cem Kozlu - Member
Recep Yılmaz Argüden - Member
Ege Cansen - Consultant
Ahmet Boyacıoğlu - Consultant
Mr. Süleyman Vehbi Yazıcı appointed as a member
of the Board of Directors of Anadolu Efes to assume
duties of resigned member Mr. Mehmet Nuri Yazıcı
on October 27, 2010. Mr. Süleyman Vehbi Yazıcı’s
appointment will be submitted to the approval of the
earliest General Assembly to be held.
All members of our Board of Directors are non-executive
board members. The members of the Board of Directors
are elected for a maximum of 3 years, as per the Articles
of Association of our Company. Upon the expiration of
the term, the member can be reelected. In practice, the
proposed members of the Board of Directors are subject
to approval by voting in the General Assembly every year.
In line with the articles 3.3.4 and 3.3.5 of Section IV
of the CMB’s Corporate Governance Principles, the
independent member of our Board of Directors does not
qualify as independent, however Mr. Engin Akçakoca,
who is nominated by Anadolu Endüstri Holding,
does not have any current ties to such nominating
shareholder. Therefore Mr. Engin Akçakoca qualifies
to be independent as per internationally accepted
standards. Anadolu Efes believes that the objectivity
and independent approach by this Board member highly
contributes to the development and strengthening