Asset Management Plan - Newcastle City Council

Levels of Service5.0 Levels of ServiceThe levels of service describe the ’quality of the service provided by the asset for thebenefit of the customer’. These are composite indicators that represent the social,economic and environmental goals of the community. Levels of service are thereforethe manner by which the City Council, as highway authority engages with thecustomer and are about reflecting the customer’s interests in terms that can bemeasured and evaluated.The model for developing Levels of Service in Newcastle is shown in the diagrambelow:Requirements Levels of Service PerformancemeasuresLegalrequirementsSafetyBVPIsStakeholderexpectationsCity CouncilobjectivesBest practiceguidelinesServiceabilitySustainabilityLocalperformanceindicatorsCustomersatisfactionsurveysContractperformanceindicators5.1 Legislative RequirementsThe legislation which governs the statutory and discretionary powers fordelivery of the highways service are contained in: -• The Highways Act 1980• Traffic Management Act, 2004• Railways and Transport Safety Act, 2003• New Roads and Streetworks Act, 1991• The Local Government Act 2003• Local Authorities (Transport Charges) Regulations 1998 .• Road Traffic Regulation Act 1984• Traffic Signs and General Directions 1994• Road Traffic Act 1988• Road Traffic Reduction Act 199728