Deliverable 4.4 - INSEAD CALT

AtGentive IST-4-027529-STP - Attentive Agents for Collaborative Learners1 My communities: there is nothing to suggest that clicking on the picture is the entrance to thechatrooms2 The Search Module does not have a default action for return/enter key press. A common default inthis kind of a situation is to initiate the search.3 Selecting one of the proposed interventions does not take to the actual message. Instead, the usersees a “Proposed intervention” box where is a link to the message (“check this resource”) andchoices “validate” and “discart” (should be “discard?”).Aesthetics: Aesthetics and minimal design should be considered in the user interfaceDialogues should not contain information which is irrelevant or rarely needed. Every extra unit ofinformation in a dialogue competes with the relevant units of information and diminishes their relativevisibility.1 Home page: in the “personal >> my last” the hyperlinks for “... (22)” and “all unread entries” appear todo the same thing.2 The “Local/Global” and “Local/Global/User” popup menus are confusing. Why there are two of them,and how do they relate to each other?3 A lot of menu items in control menu are duplicated in the sub-menu of Home page (members andHome/community/members, my communities and Home/community/my communities, logout andHome/community/logout etc.), but not all of them. This is potentially confusing for the new users.4 The “agents >> pending interventions” box has a lot of static text: “intervention There is a lot ofactivity around the message “”. You should maybe read it.” Extracting the relevantinformation is slow because of the repetition.Error messages: The system should help users to recognise, diagnose, and recover fromerrorsError messages should be expressed in plain language (no codes), precisely indicate the problem, andconstructively suggest a solution.1 When a search does not return any documents the error “&nbspNo documents found.” is given (thesame strange characters appear on all headings when a document is found)Help: The system should provide sufficient help and documentationEven though it is better if the system can be used without documentation, it may be necessary to providehelp and documentation. Any such information should be easy to search, focused on the user's task, listconcrete steps to be carried out, and not be too large.1 The rollover for the EC logo at the top of the screen states “sponsored by the European commission”.Does this mean ITM is sponsored by the European commission, or AtGentive? To me it implies ITC.If this is not the case then it is misleadingDel 4.4: AtGentive Final Evaluation Report page 20