Deliverable 4.4 - INSEAD CALT

AtGentive IST-4-027529-STP - Attentive Agents for Collaborative LearnersTask 2: Finding the help featureIn subsequent viewing of the home page (Figure 2) the participants’ task was to find the helpfeature of AtGentNet. All participants sought help via the ‘Helps’ link in the Control section. Ingeneral they were very confused and could not find appropriate help relating to the page theywere originally viewing (i.e. home page).Distribution of gazeThe largest concentrations of fixations are on the navigational areas of the screen: 22 % onthe left control box and 10 % on the top navigation bar. Another 10 % of fixations are locatedon the information bar above the top navigation. It is likely that most of these fixations wererecorded due to the proximity of the navigation. There is also a concentration of fixations (10%) on the ‘last visitors’ box on the far right of the screen. Despite the nature of the task –looking for the help feature – there were no fixations at all on the question mark link (far rightof the screen, below the banner).Figure 32 Second view of the home page.Del 4.4: AtGentive Final Evaluation Report page 36