CCTNS RFP FOR SI VOL III.pdf - National Crime Records Bureau

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Crime & Criminals Tracking Network and Systems ProjectSikkim PoliceSlNoSpecification117Provide audit logs and reports to track the updating of eachincident ticket.118 Proposed incident tracking system would be ITIL compliant.119It should be possible to do any customizations or policy updates inflash with zero or very minimal coding or down time.It should integrate with Enterprise Management System event120 management and support automatic problem registration, basedon predefined policies.121It should be able to log and escalate user interactions andrequests.122It should support tracking of SLA (service level agreements) forcall requests within the help desk through service types.It should be capable of assigning call requests to technical staff123 manually as well as automatically based on predefined rules, andshould support notification and escalation over email, web etc.124It should provide status of registered calls to end-users over emailand through web.125The solution should provide web based administration so that the126same can be performed from anywhere.It should have a customized Management Dashboard for seniorexecutives with live reports from helpdesk database.Complied(Y/N)Value Add (Ifany)/RemarksNOTE: EMS tools deployed shall have the ability to manage the entire IT infrastructure proposedby the SIStorage and Backup SolutionSlNoSpecificationSAN SwitchSwitch should be configured with redundant power1supply and fansSwitch solution should be highly available with no2single point of failureThe SAN fabric should be configured in highly3available solution with no single point of failure4 Should support 4 Gbps FC portsSelection of SAN switch should be done in suchway that, after configuring integration, storage5 server and backup, there are minimum 40% portsfree with switch and it should have capability toupgrade to 100%The switch shall support role based administrationby allowing different administrators different accessrights to switch. There should be head room of6 100% for port expansion (on top of being proposedfor the solution) at a future date by stategovernment within the same chassis or differentchassisThe SAN switch should have capability to interface7with HBA of different makes and model fromComplied(Y/N)Referenceto DataSheetValue Add (Ifany)/RemarksVolume III Request for Proposal for Selection of System Integrator Page 108 of 132
Crime & Criminals Tracking Network and Systems ProjectSikkim PoliceSlNoSpecificationmultiple OEM, supporting multiple OS including, butnot limited to HP-UX, IBM AIX, Linux, MS-Window,Sun Solaris etc. The SAN switch should support allleading SAN disk array and tape libraries including,but not limited to, EMC, Hitachi, HP, IBM Sun etc.SANRAID Controller: It should support various levels of1RAID (RAID 0, 1 etc.)The storage subsystem proposed should have no2 single point of failure with respect to controller,cache, disks, power supply and coolingIt should disrupt non-disruptive component3 replacement of controllers, disk drives, cache,power supply, fan subsystem etc.The storage array or subsystem shall support4ATA/SATA/FATA and FC disks etc.Storage subsystem shall support 300GB 15K RPMdisks and 400GB or higher 10 K RPM Fiber channel5drives & 750GB, 1TB SATA or higher SATA /equivalent drives in the same device arrayStorage subsystem shall support global hot spare or6universal hot spare disksThe storage array shall be configured with at least 8GB cache scalable to min 16 GB useable and7mirrored/protected across two storage controllers fordisk I/O operationsIt shall support non disruptive online micro code8upgradesIt shall support de-staging of cache to disks onpower down or shall support internal battery backup9of cache for at least 48 hours. The data in cacheshall not be lost in case of power failureSystem should be configured with necessary multipathingand load balancing components for high10availabilityThe design shall provide provision for LUN masking11and SAN securityThe Storage shall support Point-in-time copy andfull volume copy for heterogeneous storage arrays.The licenses configured should be one time for the12 entire storage device and no incremental licenseshould be charged at the time of capacity upgrade.It should support these operations from storage ofone OEM to storage from another OEM.The storage architecture shall have 1+1 active or13 active –passive storage controllers and mirroredcache, with no single point of failureEach storage controller shall support minimum 4front-end FC port and 4 backend FC ports. Each14fiber channel shall support minimum 4 Gbps ratedBW15 The storage array should support latest OperatingComplied(Y/N)Referenceto DataSheetValue Add (Ifany)/RemarksVolume III Request for Proposal for Selection of System Integrator Page 109 of 132
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CCTNS RFP FOR SI VOL III.pdf - National Crime Records Bureau

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