CCTNS RFP FOR SI VOL III.pdf - National Crime Records Bureau

Crime & Criminals Tracking Network and Systems ProjectSikkim PoliceServiceDescriptionLevelMeasurementmonth periodpenalty< 100% & >= 90% 1< 90% & >= 80% 2< 80% 3In addition to the above, if the service level in any month in the sixmonthperiod falls below 80%, one (1) additional violation will beadded for each such month to the overall violations for this servicelevel.Application SupportPerformanceUp to date of the documentation of the design, modifications,enhancements, and defect-fixes in the half-yearly period.Severity of Violation: MediumThis service level will be measured on a half-yearly basis.Each instance of non-meeting this service level will be treated as one(1) violation.5. Network Uptime:Severity of Violation: HighThis service level will be monitored on a monthly basis.The below tables gives details on the Service Levels the SI should maintain.ServiceDescriptionLevelMeasurementNetwork UptimeAvailability of the network and all related components at all theimplementation sites shall be at least 99%Severity of Violation: HighThis service level will be measured on a monthly basis for eachimplementation site.If the network availability in a month falls below the minimum servicelevel, it will be treated as one (1) violation.Volume III Request for Proposal for Selection of System Integrator Page 72 of 132