e r 2 - Umgeni Water

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Chapter| Introduction and Strategy2.4 Umgeni Water Mission, Strategic Intent, Vision, Strategic Perspectives,Objectives and Outcomes2.4.1 Mission“To provide effective and affordable bulk water, bulk sanitation and related solutions to local government inaccelerating the water sector’s national developmental agenda”As articulated in its mission, Umgeni Water’s business is provision of water and sanitation services to localgovernment.2.4.2 Strategic Intent“A key partner in enabling local government to deliver effective water services”Umgeni Water continues to strive to be a strategic and sustainable partner of municipalities, creating distinctshareholder value through providing bulk water and sanitation services as a catalyst for local economicdevelopment and supporting government’s developmental agenda.2.4.3 Vision“To be The Number One Water Utility in the Developing World”The organisation’s long term aspiration is to become the first-choice water utility in the developing world and toleave a positive legacy in the areas it serves.2.4.4 Umgeni Water’s Service AreaUmgeni Water will pursue its strategy in the following strategic markets:1. Umgeni Water’s gazetted area of supply: water services and other related activities.2. Rest of KwaZulu-Natal: water services and other related activities.3. Rest of South Africa: water services and other related activities on demand.4. Rest of Africa: knowledge management, networking and responding to bi-lateral agreements betweenSouth Africa and other countries.2.4.5 Four Strategic PerspectivesUmgeni Water’s strategy comprises four perspectives, Customer and Growth, Financial, Developmental andEnvironmental and Organisational Learning and Growth.2.4.6 Eleven Strategic ObjectivesThese four perspectives are expounded through eleven strategic objectives:1. Exceed customer expectations.2. Grow / increase customer base.3. Manage stakeholder relations.4. Contribute to an affordable tariff.5. Maintain an optimal debt level.6. Enhance shareholder value.7. Contribute to developmental agenda and the social economy.8. Contribute to the green economy.9. Maintain strategic effectiveness.10. Ensure functional excellence.11. Ensure operational competence.When mapped together through its four perspectives, these eleven strategic objectives would enable theorganisation to achieve its mission in a balanced and sustainable manner (Figure 2.1).Page 12 Umgeni Water Five-Year Business Plan | 2011/2012 to 2015/2016
| Introduction andd StrategyChapterFigure2.1: Umgeni Water’s Strategyy Mapshowing eleven strategic objectives,embedded infoursustainabilityperspectivesthat collectivelyy contribute too the organisation’smission.Mission:Toprovide effective and affordablebulkwater, bulksanitation and related solutions to localgovernmentt in acceaeleratingthewater sectoor's nationaldevelopmentalagendaCustomer andGrowthhTo create valuee forour custoomersExceedCustomerExpectationsGrow/ Increase CustomerBaseManageStakeholderRelationsWhilst mainntainingsoundfinancialhealtthContribute to anAffordablee TariffFinancialMaintainn an OptimalDebtLevelEnhanceShareholderValueTocontributetosustainabledevelopment and alivelihoodsDevDvelopmental andEnvironmentalContribute too developmentalagendaContribute too the green economyand the socialeconomyWe will enableour peopleeOrgaOanisationalLearningandGrowthMaintain StrategicEnsure FunctionalEnsureOperationalEffectivenessExcellenceCompetencee2.4. .7TenOutcomesThestrategyfurther targetstenn outcomes,shown in FiguFure 2.2Targetingthesee outcomes enabless theorganisation to followa path of contctinuousimprovement thattt wouldd ultimately leadto a highhhly performingg andsustainablee waterr utility.Figure 2.2: Umgeni Wateer’ss Ten OutcOcomes4WaterResources2AdequacyCustomerSatisSsfaction51StakeholderProduct Quality3Understandingand SupportInfrastructureStability6FinancialViability7Community andEnvironmentalSustainability8Leadership andEmployeeDevelopment9OperationalResiliency10OperationalOptimisationUmgeni Water Five-YearBusinessPlan | 2011/20122 too 2015/201613Page 1
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Page 4 and 5: Chapter| Table of ContentsPage 2 Um
Page 6: Chapter| Foreword by the ChiefExecu
Page 9 and 10: | Introduction and Strategy Chapter
Page 13: | Introduction andd StrategyChapter
Page 19 and 20: | Introduction andd StrategyChapter
Page 21 and 22: | Policy StatementChapterChapter 3.
Page 23 and 24: | Directivesby thee MiniisterChapte
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Page 27 and 28: | Self-Appraisal Chaptero The proje
Page 29 and 30: | Participation inCompaniesChapterC
Page 31 and 32: | Water ResourcesChapterChapter 7.W
Page 33 and 34: | Water Resources Chapter7.2 Water
Page 35 and 36: 7.4 Water Demands, Planned Developm
Page 37 and 38: | Water Resources ChapterFigure 7.1
Page 39 and 40: | Water Resources Chapterconstructi
Page 41 and 42: | Water ResourcesChapterandSouthCoa
Page 43 and 44: | BulkPotable WaterSupply PlanChapt
Page 45 and 46: | BulkPotable Waterr Supply PlanCha
Page 47 and 48: | Bulk Potable Water Supply Plan Ch
Page 51 and 52: 8.4.2 Bulk Water Supply Infrastruct
Page 59 and 60: | Bulk Wastewater Treatment andd Di
Page 61 and 62: | RetailSupplyChapterChapter 10.Ret
Page 63 and 64: | OtheOer Activitiess (Sectionn 30)
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| Other Activities (Section 30) Cha
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| HumanResources PlanChapterChapter
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| HumanResources PlanChapterFigure1
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| Human Resources Plan ChapterThe s
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| HumanResources PlanChapter12.7Gov
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| Environmental ManaMagementt Progr
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| Environmental Management Programm
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| Waterr Conservationandd Demand Ma
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C1InpvGmeTwaacTcD2Ft2UwmUpC15npevoG
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| Financial Plan Chapter15.2.2 Staf
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| Financial Plan Chapter15.2.4 Raw
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SalTabCusteTheMsunuMguSizaUguiLemSi
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| Financial Plan Chapter15.4 Tariff
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| Financial Plan Chapter15.5 Subsid
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| Financial Plan Chapter15.7 Challe
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Table 15.12: Umgeni Water Income St
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| Financial Plan ChapterTable 15.14
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Table 15.18: Umgeni Water Cash Flow
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Table 15.20: Msinsi Holdings Balanc
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Table 15.22: Umgeni Water Services
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Table 15.26: Group Cash Flow Statem
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| Financial Plan Chapter15.9 Capita
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| Financial PlanChapterFigure 15. .
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| Financial Plan ChapterProject Cat
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| Financial PlanChapterTable 15.31:
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Table 15.34: Rural Project Evaluati
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| Financial Plan ChapterProject Cat
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| Financial PlanChapterFigure15.8:
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| Debt Management and Funding Requi
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| Debt Management and Funding Requi
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| DebtManagement andd Fundingg Requ
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16.1.6 Debt Curve| Debt Management
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| DebtManagement andd Fundingg Requ
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| Materiality and significance fram
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| Financial Ratios ChapterChapter 1
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Table 18.2: Group Financial Ratios|
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| Self-Evaluation Staatement onFina
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| Self-Evaluation Statement on Fina
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| Bank Accounts Chapter19.7 Analysi
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| Analysis of o RiskRksChapterChapt
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| Analysis of Risks Chapter# Risk a
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| Organisational Scorecard: Key Per
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| DeclarationChapterChapter 23.Decl
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