e r 2 - Umgeni Water

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| Organisational Scorecard: Key Performance Indicators Linked to Strategy and Five-Year Projected Targets ChapterStrategic ObjectiveUmgeni WaterOutcomeKey PerformanceIndicatorResponsibleExecutiveStandard(Statutory/else bestpractice)Baseline(Current year2010/2011)492 Health andSafetyComplianceTraining74 TechnicalTraining104 Soft andGeneric.Projected Targets2011/2012 2012/2013 2013/2014 2014/2015 2015/2016Training anddevelopment willbe informed byIndividualDevelopmentPlans.Training anddevelopment willbe informed byIndividualDevelopmentPlans.Training anddevelopment willbe informed byIndividualDevelopmentPlans.Training anddevelopment willbe informed byIndividualDevelopmentPlans.Training anddevelopment willbe informed byIndividualDevelopmentPlans.GM CS 100%implementationof employeewellnessprogrammesincludingHIV/AIDS.100%implementationof employeewellnessprogrammesincludingHIV/AIDS.100%implementationof employeewellnessprogrammesincludingHIV/AIDS.100%implementationof employeewellnessprogrammesincludingHIV/AIDS.100%implementationof employeewellnessprogrammesincludingHIV/AIDS.100%implementationof employeewellnessprogrammesincludingHIV/AIDS.100%implementationof employeewellnessprogrammesincludingHIV/AIDS.11. EnsureOperationalCompetenceOperationalResiliency17. Number ofsystems andprocesses thatenableimplementationof strategy.CEMitigate strategicrisks to within theorganisation’s risktolerance level of≥50%(satisfactorygood)overallcontrol strength.≥ 70% strategicrisks mitigated to≥50%(satisfactorygood)overallcontrol strength.≥ 80% strategicrisks mitigated to≥50%(satisfactorygood)overallcontrol strength.≥ 90% strategicrisks mitigated to≥50%(satisfactorygood)overallcontrol strength.≥ 90% strategicrisks mitigated to≥50%(satisfactorygood)overallcontrol strength.≥ 90% strategicrisks mitigated to≥50%(satisfactorygood)overallcontrol strength.≥ 90% strategicrisks mitigated to≥50%(satisfactorygood)overallcontrol strength.GM CS GM CS 100%Implementationof ICT Strategy.GM CS 100%procurement planaligned to OPEXand CAPEX plans.100%procurement planaligned to OPEXand CAPEX plans.100%Implementationof ICT Strategy.100%procurement planaligned to OPEXand CAPEX plans.100%Implementationof ICT Strategy.Review of ICTStrategy.100%procurement planaligned to OPEXand CAPEX plans100%Implementationof ICT Strategy.100%procurement planaligned to OPEXand CAPEX plans100%Implementationof ICT Strategy.100%procurement planaligned to OPEXand CAPEX plans100%Implementationof ICT Strategy.100%procurement planaligned to OPEXand CAPEX plansGM E&SSGM OPSGM CSGM FinanceCE100%organisationalsystems reviewedand aligned toISO 9001, ISO33%organisationalsystemsreviewed, alignedto ISO 17025, ISO60%organisationalsystemsreviewed, alignedto ISO 17025, ISO100%organisationalsystemsreviewed, alignedto ISO 17025, ISO100%organisationalsystemsreviewed, alignedto ISO 17025, ISO100%organisationalsystemsreviewed, alignedto ISO 17025, ISO100%organisationalsystemsreviewed, alignedto ISO 17025, ISOUmgeni Water Five-Year Business Plan | 2011/2012 to 2015/2016 Page 160
| Organisational Scorecard: Key Performance Indicators Linked to Strategy and Five-Year Projected Targets ChapterStrategic ObjectiveUmgeni WaterOutcomeOperationalOptimisationKey PerformanceIndicator18. Per cent increasein utilisation oforganisationalresources (morebalanced use).ResponsibleExecutiveGM FINGM OPSStandard(Statutory/else bestpractice)14001 and ISO18001.Staff productivity(water volumesales peremployee).Improveproductivity ofproperty, plantand equipment.Baseline(Current year2010/2011)9001, ISO 14001and OHSAS18001, andcontributing tooperationalresiliency.468 cubic metresper employee.Projected Targets2011/2012 2012/2013 2013/2014 2014/2015 2015/20169001, ISO 14001and OHSAS18001, andcontributing tooperationalresiliency.485 cubic metresper employee.Establish baselinefor overallequipmentefficiency.9001, ISO 14001and OHSAS18001, andcontributing tooperationalresiliency.450 cubic metresper employee.Implementefficiency plan.9001, ISO 14001and OHSAS18001, andcontributing tooperationalresiliency.455 cubic metresper employee.Implementefficiency plan.9001, ISO 14001and OHSAS18001, andcontributing tooperationalresiliency.462 cubic metresper employee.Implementefficiency plan.9001, ISO 14001and OHSAS18001, andcontributing tooperationalresiliency.470 cubic metresper employee.Implementefficiency plan.Umgeni Water Five-Year Business Plan | 2011/2012 to 2015/2016 Page 161
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