e r 2 - Umgeni Water

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| Organisational Scorecard: Key Performance Indicators Linked to Strategy and Five-Year Projected Targets ChapterChapter 22. Organisational Scorecard: Key Performance Indicators Linked toStrategy and Five-Year Projected Targets22.1 Organisational Scorecard with Baseline and Five-Year Projected Targets.Umgeni Water has eleven strategic objectives, ten outcomes and eighteen key performance indicators. The scorecard targets are projected for the fivebusiness plan years.Table 22.1: Organisational scorecard showing objectives, outcomes, key performance indicators and targets. (* indicates KPIs linked directly to the Executive Authority outputs)Strategic ObjectiveUmgeni WaterOutcomeKey PerformanceIndicatorCustomer and Growth Perspective1. Exceedcustomerexpectations2. Growth /Increasecustomer baseProduct qualityCustomerSatisfactionInfrastructureStability1. Per cent statutorycompliance forbulk potable waterand bulkwastewater.*2. Per centcompliance withservice levelagreements withparticularreference to supplyvolumes, pressure,service disruptionintervals, andmetering. *3. The extent towhich there isplanned andfundedinfrastructure tosupport economicResponsibleExecutiveGM E&SSGM OPSGM OPSStandard(Statutory/else bestpractice)100% potablewater compliancewith SANS 241 i .100% compliancewith dischargelicense or generalauthorisation i .100% compliancewith bulk supplyagreement andresponse tocustomer querieswith particularreference tosupply volumes,pressure, servicedisruptionintervals, andmetering.GM E&SS 100%implementationof infrastructureprojectmilestones.Baseline(Current year2010/2011)99.94% potablewater compliancewith SANS 24175% wastewatercompliance.100% compliancewith bulk supplyagreement andresponse tocustomer querieswith particularreference tosupply volumes,pressure, servicedisruptionintervals, andmetering.53% completionof infrastructureprojectmilestones.Projected Targets2011/2012 2012/2013 2013/2014 2014/2015 2015/201699.95% potablewater compliancewith SANS 24180% wastewatercompliance.100% compliancewith bulk supplyagreement andresponse tocustomer querieswith particularreference tosupply volumes,pressure, servicedisruptionintervals, andmetering.65% completionof infrastructureprojectmilestones ii .99.96% potablewater compliancewith SANS 24180% wastewatercompliance.100% compliancewith bulk supplyagreement andresponse tocustomer querieswith particularreference tosupply volumes,pressure, servicedisruptionintervals, andmetering.75% completionof infrastructureprojectmilestones99.97% potablewater compliancewith SANS 24180% wastewatercompliance.100% compliancewith bulk supplyagreement andresponse tocustomer querieswith particularreference tosupply volumes,pressure, servicedisruptionintervals, andmetering.85% completionof infrastructureprojectmilestones99.97% potablewater compliancewith SANS 24180% wastewatercompliance.100% compliancewith bulk supplyagreement andresponse tocustomer querieswith particularreference tosupply volumes,pressure, servicedisruptionintervals, andmetering.85% completionof infrastructureprojectmilestones99.97% potablewater compliancewith SANS 24180% wastewatercompliance.100% compliancewith bulk supplyagreement andresponse tocustomer querieswith particularreference tosupply volumes,pressure, servicedisruptionintervals, andmetering.85% completionof infrastructureprojectmilestones.Umgeni Water Five-Year Business Plan | 2011/2012 to 2015/2016 Page 154
| Organisational Scorecard: Key Performance Indicators Linked to Strategy and Five-Year Projected Targets ChapterStrategic ObjectiveUmgeni WaterOutcomeWaterResourcesAdequacyStakeholderUnderstandingand SupportKey PerformanceIndicatorgrowth andlivelihoods, andasset condition isenhanced andmaintained.*4. The extent towhich there iswater resourcesassurance / supplysecurity.*5. Per cent alignmentto provincial waterplan.*ResponsibleExecutiveStandard(Statutory/else bestpractice)GM E&SS 100%identification ofwater resourcesfor assurance ofbulk supply andcompletion ofprojectmilestones iii (UWdams).GM E&SS 100% (DWA)water resourcedevelopmentsidentified forassurance of bulksupply andprogressmonitored iii .GM E&SSGM OPSGM E&SSDiversify waterresources mix.100% alignmentof InfrastructureMaster Plan toBaseline(Current year2010/2011)25% completionof MhlabatshaneDam.8% completion ofSikoto Dam.15% completionof MvutshaneDam.Spring GroveDam enteringconstructionphase.Mkomazi project-Smithfiled damentering detailedfeasibility phase.Mvoti projectdam enteringfeasibility phase.Completion offeasibilityinvestigation ofseawaterdesalinationplants for theeThekwini region.Wastewater reuseinvestigation atthe DarvillWastewaterWorks.85% alignment ofInfrastructureMaster Plan toProjected Targets2011/2012 2012/2013 2013/2014 2014/2015 2015/201690% completionof MhlabatshaneDam.15% completionof Sikoto Dam.30% completionof MvutshaneDam.Spring GroveDam inconstructionphase.Mkomazi project-Smithfiled dam indetailedfeasibility phase.Mvoti projectdam in feasibilityphase.Commencedetailedfeasibility ofseawaterdesalinationplants for theeThekwini region.Continuewastewater reuseinvestigation atthe DarvillWastewaterWorks.85% alignment ofInfrastructureMaster Plan to100% completionof MhlabatshaneDam.30% completionof Sikoto Dam.50% completionof MvutshaneDam.Spring GroveDam inconstructionphase.85% alignment ofInfrastructureMaster Plan to50% completionof Sikoto Dam.70% completionof MvutshaneDam.100% alignmentof InfrastructureMaster Plan to70% completionof Sikoto Dam.100% completionof MvutshaneDam.100% alignmentof InfrastructureMaster Plan to100% completionof Sikoto Dam.100% alignmentof InfrastructureMaster Plan toUmgeni Water Five-Year Business Plan | 2011/2012 to 2015/2016 Page 155
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