e r 2 - Umgeni Water

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| Organisational Scorecard: Key Performance Indicators Linked to Strategy and Five-Year Projected Targets ChapterStrategic Objective3. ManageStakeholderRelationsUmgeni WaterOutcomeStakeholderUnderstandingand SupportKey PerformanceIndicator6. The extent towhich there isengagement ofstatutory,contracted andnon-contractedstakeholders andresponse toqueries regardingthe organisation’sdevelopments andperformance.ResponsibleExecutiveCEGM FINCEGM CSCEGM E&SSStandard(Statutory/else bestpractice)municipality andprovincial waterplans.Engagement ofDWA, NationalTreasury,PortfolioCommittee, KZNProvincialGovernment,MECs, andMayors, andresponse toqueries.Engagement oforganised labour,employees andinvestors, andresponse toqueries.Engagement ofenvironmentallobby groups,academia, mediaand otherstakeholders, andresponse toqueries.Baseline(Current year2010/2011)municipalitywater plans.Engagement ofDWA, NationalTreasury,PortfolioCommittee, KZNProvincialGovernment,MECs, andMayors, andresponse toqueries.Engagement oforganised labour,employees andinvestors, andresponse toqueries.Engagement ofenvironmentallobby groups,academia, mediaand otherstakeholders, andresponse toqueries.Projected Targets2011/2012 2012/2013 2013/2014 2014/2015 2015/2016municipalitywater plans.Engagement ofDWA, NationalTreasury,PortfolioCommittee, KZNProvincialGovernment,MECs, andMayors, andresponse toqueries.Engagement oforganised labour,employees andinvestors, andresponse toqueries.Engagement ofenvironmentallobby groups,academia, mediaand otherstakeholders, andresponse toqueries.provincial waterplans.Engagement ofDWA, NationalTreasury,PortfolioCommittee, KZNProvincialGovernment,MECs, andMayors, andresponse toqueries.Engagement oforganised labour,employees andinvestors, andresponse toqueries.Engagement ofenvironmentallobby groups,academia, mediaand otherstakeholders, andresponse toqueries.provincial waterplans.Engagement ofDWA, NationalTreasury,PortfolioCommittee, KZNProvincialGovernment,MECs, andMayors, andresponse toqueries.Engagement oforganised labour,employees andinvestors, andresponse toqueries.Engagement ofenvironmentallobby groups,academia, mediaand otherstakeholders, andresponse toqueries.provincial waterplans.Engagement ofDWA, NationalTreasury,PortfolioCommittee, KZNProvincialGovernment,MECs, andMayors, andresponse toqueries.Engagement oforganised labour,employees andinvestors, andresponse toqueries.Engagement ofenvironmentallobby groups,academia, mediaand otherstakeholders, andresponse toqueries.provincial waterplans.Engagement ofDWA, NationalTreasury,PortfolioCommittee, KZNProvincialGovernment,MECs, andMayors, andresponse toqueries.Engagement oforganised labour,employees andinvestors, andresponse toqueries.Engagement ofenvironmentallobby groups,academia, mediaand otherstakeholders, andresponse toqueries.Financial Perspective4. Contribute to anaffordable tariffFinancialviability7. The extent towhich there is atariff that isconstant in realterms whileallowing for therepayment of debtand infrastructurefundingrequirements.*GM FINSection 34 WaterServices Act.Average TariffR3.429/klBulk waterTotal Cost/kl:R2.39/klOperational cashflows:R665mBulk RevenueGrowth %: 3.52%Average Tariff:R3.638/klAverage Tariff:R3.831/klBulk water Bulk water TotalTotal Cost/kl: Cost/kl :R2.456/klR2.801/klOperational cash Operational cashflows:flows:R666mR654mBulk Revenue Bulk RevenueGrowth %: 5.94% Growth %: 5.4%Average Tariff:R4.049/klAverage Tariff:R4.268/klAverage Tariff:R4.498/klBulk water Total Bulk water Total Bulk water TotalCost/kl :Cost/kl :Cost/kl :R3.005/klR3.020/klR3.120/klOperational cash Operational cash Operational cashflows:flows:flows:R715mR806mR845mBulk Revenue Bulk Revenue Bulk RevenueGrowth %: 6.91% Growth %: 6.99% Growth %: 6.97%Umgeni Water Five-Year Business Plan | 2011/2012 to 2015/2016 Page 156
| Organisational Scorecard: Key Performance Indicators Linked to Strategy and Five-Year Projected Targets ChapterStrategic ObjectiveUmgeni WaterOutcomeKey PerformanceIndicatorResponsibleExecutiveStandard(Statutory/else bestpractice)Baseline(Current year2010/2011)Working ratio:0.598Projected Targets2011/2012 2012/2013 2013/2014 2014/2015 2015/2016Working ratio:0.637Working ratio:0.644Working ratio:0.648Working ratio:0.620Working ratio:0.6135. Maintain anoptimal debtlevelFinancialviability8. The extent towhich there is anoptimal debtlevel.*GM FINRefer gross debtto equity ratio.Net debt- equity:0.122.50 Interest cover:3.29
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| Water Resources Chapterconstructi
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| Environmental ManaMagementt Progr
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