amarillo chamber of commerce - HPN Books

GLASS DOCTOROF AMARILLOGlass Doctor of Amarillo at2515 Britain Drive.Wayne Robinson, the owner of Glass Doctorof Amarillo has a code of values. It just sohappens that the Dwyer Group, Inc., whoprovides the Glass Doctor franchise has thesame code of values. Those values are put forthon every business card and into every job thathis shop completes. Robinson wants integrityto drive his business practices and his word tomean something. He knows he cannot pleaseeveryone and make all his customers onehundred percent happy, but he believes thatthe effort is what counts.Glass Doctor of Amarillo is a familyoperation with the support of Robinson’s coowner,his wife Edythe. His son Jason workedfor him at one time and his daughter BrandyHall now serves as office manager. His son-inlawNeil Hall started working for him when hewas fifteen years old and is now the company’sgeneral manager.Robinson believes experience and dedicationsets his company apart in the glass industry. Hestarted work at Professional Auto Glass in 1974and decided to open his own shop in 1986.Wayne’s Quality Auto Glass opened December1, 1986, in a rented building with Robinson andhis wife as the only two employees. He graduallyadded employees and bought his currentbuilding at 2515 Britain Drive in 1999. Hardwork and excellent customer service caused thecompany to grow to the point that he neededhelp to properly manage the business. Joiningthe Glass Doctor franchise in 2006 gave him theresources he needed, the opportunity to improvesystems, and the potential for further growth.Glass Doctor of Amarillo is now a fullserviceglass shop serving homes, businesses,and automobile owners. The company offershome glass repair, replacement windows,mirrors, shower doors, and custom glassproducts. Commercial glass service includesinstallation and repair of storefronts, mirrors,glass walls, scratch removal, and display cases.Auto glass repair and replacement customersreceive guarantees that the company uses highquality replacement auto glass. When repairingdamage to windshields smaller than a dollarbill, Glass Doctor can restore structural integrityand visual clarity.Robinson appreciates his employees and says“without his staff he would be nothing.”Currently Glass Doctor of Amarillo employstwelve people and has added territory to thefranchise with plans to expand throughout thePanhandle. Robinson believes expansion to newlocations will give him the opportunity to servepeople in areas other than Amarillo. Hisprinciples of commitment to a code of values,dedication to family and employees, andexcellent customer service creates an atmospherewhere every time someone walks into hisbusiness there is an opportunity to makesomeone happy.AMARILLO - Faces, Places & Open Spaces272