Business Chief April 2019

GORE MUTUAL INSURANCE
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the business,” says McDougall. “It
helps us improve our broker experience
and the experience of our
consumers. We’re becoming more
proactive and not just reactive. We are
driving improved claims and underwriting
operations,” he adds. “The new
entity is ensuring clarity of focus. It
indicates to the organization that this
is an enabling set of technologies and
we recognize their value in the
insurance space.”
Good BI requires good data – and
this was top of the agenda for Gore
Mutual as it embarked upon its latest
digital transformation efforts. “We’re
heavily focused on creating curated,
quality data assets to build trust in the
information,” says McDougall. Forging
a promising partnership with Information
Builders, the Canadian business
has worked hard to master its data
and build quality data assets. “We
utilized their platform as a way to
distribute information and insights to
the appropriate individuals so that we
can make better and more informed
business decisions,” he adds. “It has
absolutely delivered concrete value to
our consumers, to our brokers and to
APRIL 2019