Business Chief April 2019

BERKSHIRE HATHAWAY GUARD INSURANCE COMPANIES
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of data gives the organization
a significant edge. “Whether it’s for
claims processing or policy selection
and pricing, we always manage data
down to the scintilla level. This means
we can provide our analysts and actuarial
staff the data they need to make good,
real-time decisions,” he explains.
Digital transformation can put a
strain on any business’ wallet but at
Berkshire Hathaway GUARD, the
enterprise has shrewdly taken a build,
rather than buy, approach. “A lot of
resources, time and effort are
consumed when companies decide
to replace their policy administration
system, portals, claims system,
or spend their time integrating multiple
third-party systems” observes Witkowski.
“It distracts the business and slows it
down. Because of this, we don’t
replace any systems. Instead, we
evolve our systems. Therefore, we
don’t waste the resources and we don’t
throw away that investment. However,
we still must make the system very
easy for an agent to use, as we don’t
work directly with consumers.”
APRIL 2019