Business Chief April 2019

digital content. [The technology] will
improve efficiencies and facilitate
the use of virtual and augmented
reality, which we expect enterprises
to start using to provide training and
remote worker and customer support.
We will even see the speed, reliability
and low latency of 5G potentially used
in smart factories and other enterprises
such as hospitals to support new
connected applications.”
For Vodafone’s operations in the
Americas, Morawski reveals that
the mass-adoption of 5G could have
significant, but manageable consequences.
“At Vodafone, we see telecoms
as the center of digital transformation
efforts for our customers, as digital
transformation continues to be a main
priority for enterprises. In terms of what
still needs to be done, we are in the
process of transforming our Vodafone
owned networks to be able to take on
5G,” he says. “We believe 5G will enable
a major shift in our customer’s experience,
yet it probably won’t cause significant
changes in customer behavior like
the jump to 4G did. 4G ushered in the
significant shift in the consumption of
video and streaming services through
41
www.businesschief.com