Business Chief April 2019

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CITY OF RICHMOND 134 Mayor Malcolm Brodie of the City of Richmond, British Columbia, and City staff, Peter Russell, Senior Manager of Sustainability, and Alen Postolka, District Energy Manager, discuss how the City’s climate actions are transforming Richmond. A city with its sights firmly set on becoming a leader in the field of sustainability, Richmond, British Columbia, has not only delivered outstanding results but also advanced a novel and replicable model for developing municipal district energy systems. Mayor Malcolm Brodie believes that taking action on climate change is vital due to Richmond’s location as an island city that is one metre above sea level. “Farmers started building dikes over 100 years ago and we’ve continued APRIL <strong>2019</strong>
135 that program. Since then, the City implemented a flood protection strategy and a dike master plan to respond to climate change impacts,” explains Brodie. “We’re one of the few cities in our province that owns and operates a diking and drainage utility which provides secure funding for new capital projects.” “Every year, we collect money from residents specifically for the utility and that allows us to invest an average of around US$13mn annually in infrastructure improvements,” adds Peter Russell, Senior Manager, Sustainability & District Energy. “Our climate change mitigation work is just as important as our work in climate adaptation. We invest heavily in our district energy program, now bringing many benefits to our city.” INTRODUCING OLD TECHNOLOGY IN AN EXPANDED CAPACITY Richmond’s first investment in district energy, the Alexandra District Energy Utility, employs geo-exchange technology which uses the earth’s canada.businesschief.com
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CANADA EDITION APRIL 2019 canada.bu
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CANADA EDITION Click the home icon
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54 Equality, diversity and respect:
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150 Cirque du Soleil 190 T-Mobile 1
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240 Plymouth Rock Assurance 254 Gli
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TECHNOLOGY 13 www.businesschief.com
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TECHNOLOGY 15 www.businesschief.com
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TECHNOLOGY CLICK TO WATCH: ‘FINNI
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TECHNOLOGY operating,” she reflec
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TECHNOLOGY “Our role is not a sho
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TECHNOLOGY 23 to innovative startup
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TECHNOLOGY COMPANY FACTS • Finnin
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TECHNOLOGY 27 “Finning wants to s
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TECHNOLOGY 29 opportunities to part
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LEADERSHIP 32 Americas: The 5G futu
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LEADERSHIP 34 Looking back on a car
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LEADERSHIP 36 $46bn Approximate rev
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LEADERSHIP 38 The potential for end
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LEADERSHIP “There is a direct con
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LEADERSHIP 42 “Vodafone is truly
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TECHNOLOGY THE DIGITAL DISRUPTION 4
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TECHNOLOGY 46 There aren’t many C
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TECHNOLOGY 48 “We tried to count
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TECHNOLOGY 50 were to go to a store
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TECHNOLOGY 52 “We put a lot of em
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PEOPLE 54 Equality, diversity and r
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PEOPLE 56 Marian Salzman, Senior Vi
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PEOPLE 58 “I have never seen a co
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PEOPLE 60 $29.6bn Approximate reven
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PEOPLE 62 as a consequence.” Howe
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SUSTAINABILITY PEOPLE POWERED: SIX
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SUSTAINABILITY 66 Today more, than
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SUSTAINABILITY wrong thing when try
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SUSTAINABILITY “The impact of cre
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April 29-30, 2019 The Ritz Carlton,
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CITY FOCUS 74 City Focus HAMIL Busi
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CITY FOCUS | HAMILTON 76 ocated at
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CITY FOCUS | HAMILTON 1846 Official
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CITY FOCUS | HAMILTON he saved 100
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CITY FOCUS | HAMILTON understands m
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Page 88 and 89: TOP 10 88 10 Baskin-Robbins Est. 19
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Page 94 and 95: TOP 10 94 04 Marriott International
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Page 100 and 101: 100 DIGITALLY DISRUPTING THE CANADI
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Page 104 and 105: Impacting Business Results For almo
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Page 112 and 113: “More than just another pretty da
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Page 116 and 117: GORE MUTUAL INSURANCE 116 at Gore M
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Page 120 and 121: ARDENE Canadian fashion retailer Ar
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Page 140 and 141: District Energy Solutions We explor
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Page 146 and 147: CITY OF RICHMOND $541mn Approximate
Page 148 and 149: CITY OF RICHMOND 148 FUTURE PLANS W
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Page 160 and 161: CIRQUE DU SOLEIL 160 “As a citize
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RAGINGWIRE DATA CENTERS 184 biggest
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RAGINGWIRE DATA CENTERS Russelectri
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RAGINGWIRE DATA CENTERS “Unlike a
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190 Customer centricity at the hear
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T-MOBILE T-Mobile, the Uncarrier ne
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The feeling you get following your
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Drive digital strategies. Deliver c
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Reimagine the impossible Bring toge
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Rewiring the T-Mobile Supply Chain
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IN TODAY’S HYPERCONNECTED WORLD,
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T-MOBILE 204 ended it. Now with T-M
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206 INTELLIGENT DIGITAL TRANSFORMAT
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SAP A comparatively recent strategy
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JOIN THE BEST. Discover your path t
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CLICK TO WATCH: ‘SAP BUSINESS WOM
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Bring intelligent experiences to yo
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Ecosystems in May, 2017. His job, h
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219 ter THE INTELLIGENT ENTERPRISE
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canada.businesschief.com 221
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223 you?” It is hard to have a ho
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its global presence and the global
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The breadth of the SAP portfolio is
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229 canada.businesschief.com
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233 SPEARHEADING DIGITAL TRANSFORMA
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EXECUTIVE PROFILE Sy Foguel As Chie
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“Our retail agents are a key part
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239 its customers. “GUARD itself
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canada.businesschief.com usa.busine
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CLICK TO WATCH: ‘PLYMOUTH ROCK AS
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it forms, and it is adept at listen
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“What sets Plymouth Rock apart fr
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ventures and solutions to be pilote
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253 the Plymouth Rock Direct Respon
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hardware engineering, CAD/CAM softw
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GLIDEWELL DENTAL 262 place! By elim
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GLIDEWELL DENTAL 264 experience mor
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GLIDEWELL DENTAL 266 was born. When
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LOGO HERE 268 SGK: optimising brand
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SGK The need for omnichannel soluti
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“The AWS platform enables the fle
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CLICK TO WATCH: ‘SGK CONTENT SOLU
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to what has come before. This is on
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EXECUTIVE PROFILE Francois Estellon
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transform its service offerings. Re
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SGK “We collaborate with great gl
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SGK 286 gain access to the platform
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