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[ Five C’s T

CF1 2 : OWhat h ido you know about the company? How big is it? Is it a public or private company?

What kinds of products or services does it offer to its clients?

CFsr sPWhat are the major costs? How have its costs changed in the past year? How do its costs

compare to those of others in the industry? How can we reduce costs?

CF1 2 ir enFnP i Who are the biggest competitors? What market share does each player hold? Has

market share changed in the last year? How do our services or products differ from the competition? Do

we hold any strategic advantage over our competitors?

CFnsA1 eosv c nr . iesPWho are they? What do they want? Are we fulfilling their needs? How can we

get more? Are we keeping the ones we have?

C:anne. sPDistribution channels. How do we get our product into the hands of the end users? How

can we increase our distribution channels? Are there areas of our market that we are not reaching? How

do we reach them?

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