Case_In_Point_7th_Edition_Page001_183_2

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p tew lour T am m toAer ore- mrT t ol o me tb orew :per m or barketing and customer service waswasted on efforts to acquire new customers who cost us more than we made. In some cases,we were marketing toward our established customers when that money could have beenbetter spent.– So what are you telling me?We should focus the company on bringing in new and profitable customers. That may meanchanging the way we currently and traditionally market. It means developing betterrelationships with our profitable customers. And finally, it means abandoning those customersthat cause us to lose money.– I think that theory applies to a mutual fund company better than an opera company, but I’ll give youpoints for trying.Type of Case: Growth strategiesComments: Her answer was all over the place. Parts of it were very strong; other partsweren’t. She went off on a tangent and got herself into trouble. The other thing is that shenever really came up with anything extraordinary. Everything she mentioned had been triedbefore. The last bit about growing through existing customers and weeding out the dogs wasinteresting if not totally relevant.Note: Many firms have a version of this question. They could ask about a music school, amuseum or a symphony.
+ The Discount Brokerage RaceCase 8: Look at this chart. Your client is a discount brokerage. The majority of its revenuecomes from online trading. It achieved a 10% growth rate last year (Y1) and was rankednumber six in the industry. In Y2 it fell to seventh. The company wants to get back its sixthplaceranking. How much will it have to grow to maintain that sixth-place ranking in Y3, giventhe rate of growth of its competitors?Our client is Company F, a discount brokerage. In Y1 we were ranked sixth with a growth rateof 10% and sales of 600 million. In Y2 we dropped to seventh place with a growth rate of 10%and revenues of $660 million. You want me to figure out how much we will have to grow by inorder to get our sixth-place ranking back in Y3.– Yes, that’s right.Is it fair to assume that the growth rates of all the other firms will remain the same?– Yes.Do you mind if I write on the chart you gave me?– No, go ahead.
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AMAZON REVlEWSSecret to success —
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CQ INTERACTIVEThe most advanced onl
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AckndwIebgmentsSpecial thanks are d
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DedicationTo my closest friends: Er
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Five C’s and Four P’sBCG Matrix
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2 : The InterviewRelax, it’s wors
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+ Questions About YouThe first part
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Interviewers remember stories and a
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9. You’ll work on multiple projec
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+ Possiole Math QuestionThey may as
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+ Your QuestionsThe last part of th
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+ The Grand Finale: Why Should I Hi
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First Rouno TeIephone InterviewsThe
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+ Stress lnterviewsWell, they’re
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+ A¡vice for lnternational Stuoent
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3 : Case QuestionsA case question i
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+ Case PreparatibnCase questions ca
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[ 1. Listen to the Question ]Listen
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[ 3. Summarize the Question ]After
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[ 5. Ask Clarifying Questions ]You
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[ 7. Hold That Thought for “One A
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[ 9. Work the Numbers ]If possiqle,
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[ 11. Be Creative and Brainstorm ]S
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[ 13. Bring p r tre w and o S u mri
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The Bags ¦f p ¦§¨There are thre
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U S.If you tried to answer this que
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A PIs called “widgets,” which o
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N C aseei se nu m er b Aases:E very
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DuPont has just invented a lightwei
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problem with each 5uestion.Students
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Trends over time are generally show
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Wrona: What has been going on with
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+ The Trou!"e p rh tMathDo you have
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+ The Summary and The Final SlideIn
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4 : The #vy Case System©
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You may want to read through the fo
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[ 1. Summarize the Question ]This s
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[ 3. Ask Clarifying Questions ]As w
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+ The 12 CaTe Scena: OTh
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[ 2. %n&ustr1 2nao1st s Pw uestt An
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[ 3. Mergers an1 2 : sP O hw nsA Pi
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[ 4. Developing a New Product ]Ques
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[ 5. Pricing Strategies ]Question:
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[ 6I Growth Strategies ]Question: X
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P ustomersWho are our customers?How
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[ 9. ,ncreasin2 :aoes tP weskiAnS C
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[ 11I .mproving the Bottom Line: Pr
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To learn more about a typical Profi
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N t w =uc P roPP rw c t H ow ay? P
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5 : ADDitiEnal anD Tools : Oat P Er
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[ Five C’s TCF1 2 : OWhat h ido y
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+ BCG MatrixIn 1998, Wiley Press pu
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Page 114 and 115: + An Aristoteli1n 2r1 :eo ortAristo
Page 116 and 117: + “Pf” Scenarios to RememberSal
Page 118 and 119: + Business Case pi1 s• If you eve
Page 120 and 121: 6 : Practice Cases
Page 122 and 123: + HarRey-Davidson®Interviewer: Our
Page 124 and 125: Interviewer: Yes, garb is merchandi
Page 126 and 127: based. Harley can raise the prices
Page 128 and 129: + Case StartsMany people struggle w
Page 130 and 131: CasesCS1: Palm Tree Plantation Expo
Page 132 and 133: CS2 Hong Kong Video Games NotesSumm
Page 134 and 135: CS4 XCV TechnologySummarize the cas
Page 136 and 137: CS6 GIoYaI MZtor CarsSummarize the
Page 138 and 139: CS8 ltalian C\1 2 tT:hian]TtSummari
Page 140 and 141: + Case ^n_eTpevel :1. T eT ian c n
Page 142 and 143: That’s a very interesting graphI
Page 144 and 145: One example might be to look to see
Page 146 and 147: co: n i f efinition o ’ r T of hi
Page 148 and 149: F : T rtrute t k fi1 re ort : lat I
Page 150 and 151: + Coke ®Case 4: Coca-Cola® is try
Page 152 and 153: - Interesting. Thanks.Type of case:
Page 154 and 155: are people willing to pay? And is i
Page 156 and 157: ) e.onkT .oulk pe Uo3 l a joint ten
Page 158 and 159: p te lrsm o m t owould r u c do is
Page 162 and 163: I’m going to do part of this thro
Page 164 and 165: + Cow Brothers Premium Ice CreamCas
Page 166 and 167: - The supermarkets carry five at a
Page 168 and 169: - Can be used for thinning hair as
Page 170 and 171: /et.s talk au w i o st-based n w pr
Page 172 and 173: + Wireless WorriesCase 1 1 2 : O h
Page 174 and 175: tt tells m e toat ueoule T ito Aedi
Page 176 and 177: + Cowwege MaiwCase 1 2 : O xient h
Page 178 and 179: - How else can students get the wor
Page 180 and 181: w h i c h es gm e ia vl ie tless t
Page 182 and 183: Well, first we have the membership
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