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Short to medium-term objectives<br />

OBJECTIVE ACHIEVEMENT<br />

Enhanced underwriting competency <strong>African</strong> <strong>Bank</strong> Retail identified and sized incremental target populations; cautiously testing its way<br />

into the markets. It developed enhanced data mining and analysis competencies to enable<br />

detailed and timely assessment of underwriting effectiveness, and developed flexible models,<br />

segmentation strategies, and policies that allow it to capitalise on prior learnings when moving<br />

into new markets.<br />

Cautious opening up of advances growth The lending books of <strong>African</strong> <strong>Bank</strong> Retail grew by 11,2% during 2003, on the back of a 17,0%<br />

growth in sales. The growth has in part been attributed to the successful pilot and subsequent<br />

launch of new products, as well as the extension of term and loan value on products that have<br />

demonstrated strong collections performance.<br />

Credit Indemnity selectively relaxed its credit granting policy by rewarding good clients with<br />

longer-term loans at lower rates with larger average loan sizes. This contributed to its book<br />

growing by 27,9%.<br />

Capital management <strong>African</strong> <strong>Bank</strong> achieved a credit rating upgrade, on the back of which it raised R1 billion in ABL2<br />

bonds. The balance sheet was restructured to reduce excess capital and reduce cost of funding.<br />

This enabled the group to return R863 million to shareholders.<br />

Medium-term targeted cost-to-income The cost-to-income ratio was 36,2% (2002: 36,6%). Costs after taking the Saambou PLB acquisition<br />

ratio below 35% into account, was down year on year. The group has initiated strategies to reduce costs further<br />

in 2004.<br />

xi

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