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Letter to stakeholders continued<br />

Economic review<br />

In the year under review, the South<br />

<strong>African</strong> economy has proven to be<br />

resilient with GDP growth of around 2%<br />

forecast for 2003. The economy was<br />

driven by buoyant domestic demand and<br />

consumer spending, which has remained<br />

robust. Factors aiding this confidence<br />

included tax decreases announced in the<br />

2003 budget, the rate of inflation<br />

declining from a peak of 11,3% in<br />

November 2002 to 6,3% in August 2003<br />

and interest rate cuts of 3,5% between<br />

June and September 2003.<br />

These trends are projected to continue:<br />

consumers are expecting further tax<br />

cuts in next year’s fiscal budget, inflation<br />

is forecast to continue to fall in 2004<br />

and further interest rate cuts are<br />

anticipated.<br />

In the wake of expected further rate cuts,<br />

moderating price pressures, moderate<br />

levels of indebtedness and higher<br />

disposable incomes, demand for credit<br />

should remain healthy.<br />

Market trends<br />

A large number of economically and<br />

credit active South <strong>African</strong>s suffered<br />

dire consequences as a result of the<br />

injudicious utilisation of available credit<br />

during the credit bubble preceding the<br />

Saambou and Unibank collapses as well<br />

as the subsequent boom in predatory<br />

debt administration activities. It is vital<br />

that the credit industry now finds ways<br />

to assist affected individuals to<br />

rehabilitate their situation in the<br />

shortest possible time and re-engage<br />

in the credit economy despite the<br />

impairment of their profiles.<br />

All business indicators on ABIL’s book<br />

reflect marked improvements in the<br />

behaviour of both lenders and borrowers<br />

in the wake of the credit bubble. During<br />

the past year we have witnessed<br />

significant increases in consumer<br />

demand tempered with cautious take<br />

up of credit by consumers who have<br />

weathered the storm. These trends are<br />

expected to be sustained for some time<br />

with continued positive impact on<br />

portfolio performance.<br />

<strong>African</strong> <strong>Bank</strong> Investments Limited 4<br />

Predatory debt administration and<br />

mediation activities have reduced on the<br />

back of mounting public and official<br />

disapproval of such activities, borrowers<br />

becoming increasingly aware of the<br />

damaging long-term legal and financial<br />

consequences of the process and the<br />

courts applying ever-increasing levels of<br />

scrutiny to applications.<br />

Overview of the year<br />

The past year has been characterised<br />

by progress in all areas of our business:<br />

the consolidation of our competitive<br />

position, the restructuring and<br />

streamlining of our existing businesses<br />

and structures, innovation in our service<br />

offering to clients, a notable<br />

improvement in credit quality, the<br />

strengthening of our funding profile and<br />

renewed growth in our loan book after<br />

three years of stagnation in a volatile<br />

environment. These trends were aided<br />

by improved economic and market<br />

conditions as discussed above.<br />

Improvements in the operating<br />

environment and the R1 billion funding<br />

ABIL was able to raise enabled the<br />

group to meet its objective to improve<br />

the capital efficiency of its balance sheet<br />

without any compromise to its ability to<br />

fund its growth.<br />

Apart from delivering operating results<br />

in line with market expectations the<br />

group also performed well in nonfinancial<br />

matters during the period<br />

under review:<br />

– ABIL achieved third place in the<br />

Ernst & Young Excellence in<br />

Corporate Reporting Survey of<br />

the Top 100 companies listed on<br />

the JSE.<br />

– The group was highly<br />

commended in the grand prix for<br />

Best Overall Investor Relations –<br />

Non-FTSE/JSE Top 40 for<br />

Excellence in Investor Relations<br />

by IR magazine (UK).<br />

– ABIL came fourth in the Financial<br />

Mail Top Companies 2003.<br />

– The group was a finalist in the<br />

Deloitte & Touche Good<br />

Governance awards in the<br />

remuneration practices category<br />

– <strong>African</strong> <strong>Bank</strong>/Miners Credit<br />

Guarantee received the<br />

MFRC/<strong>Bank</strong>seta National<br />

Lenders Competition award in<br />

the category “Staff Development<br />

and Training”.<br />

– The MFRC/<strong>Bank</strong>seta made a<br />

special award for Credit<br />

Indemnity’s contribution to<br />

HIV/Aids education and<br />

counselling.<br />

Strategic direction<br />

The business model of ABIL focuses on<br />

extending credit to the moderate to<br />

lower income market segment in South<br />

Africa. This grew out of the lack of or<br />

inadequate credit facilities available to<br />

this market in the country. The core<br />

market to ABIL constitutes the people<br />

who were historically not active<br />

participants in the economy and thus had<br />

limited opportunities to improve their<br />

quality of life through access to credit.<br />

ABIL is committed to continue to offer<br />

alternative access to credit through the<br />

group’s extensive distribution network.<br />

The group continues to look for ways to<br />

improve its credit underwriting<br />

methodology with a view to being able<br />

to identify true risk profiles of the clients.<br />

This has enabled the group to lower the<br />

prices to those better performing clients<br />

and those clients with better risk profiles.<br />

This is part of the group’s commitment<br />

towards a customer focused business,<br />

understanding the needs of the clients<br />

and responding to those needs<br />

appropriately.<br />

Going forward, the group has identified<br />

six strategic focus areas:<br />

1. Development of the<br />

regulatory environment<br />

within the credit market<br />

Review of credit legislation<br />

As indicated last year, the group<br />

is strongly supportive of the drive<br />

by government to revamp the<br />

consumer credit legislative<br />

dispensation and establish a new<br />

rationalised and uniform<br />

dispensation for a unified credit<br />

market.

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