MicroStrategy Mobile Design and Administration Guide

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3 Administering MicroStrategy Mobile Mobile Design and Administration Guide is subject to change. Refer to the appropriate third-party vendor documentation for updated BlackBerry device information. 1 On the BlackBerry Device, select Options. The Options screen is displayed. 2 Select Status. The Status screen is displayed. 3 Scroll to PIN. The device’s unique PIN is displayed. Troubleshooting MicroStrategy Mobile This section provides guidance for finding and fixing trouble spots in the system. While the material in this section does not go into great detail, it does provide references to the relevant portions of the documentation where the topic or remedy is discussed in more detail. Troubleshooting connection issues When you create a configuration for a mobile device (see Configuring MicroStrategy Mobile for iPhone or iPad, page 127), you must specify the Mobile Server machine by its fully qualified name so that the Mobile device can locate the machine on the network. Troubleshooting reports and documents • MicroStrategy recommends that caching be enabled for all reports and documents intended to be viewed on a mobile device. For information on report and document caching, including instructions on how to enable caching for specific reports and documents, see the Caching chapter of the MicroStrategy System Administration Guide. • If subscribed reports and documents are loading slowly on an iPhone or iPad, enable the Automatically Pre-Load Caches setting. This setting causes cached reports/documents to be loaded onto the device when the application is launched. This setting is found in the iPhone Settings or iPad Settings tab of the Mobile Configuration Editor, or in the device’s 194 Troubleshooting MicroStrategy Mobile © 2012 MicroStrategy, Inc.
Mobile Design and Administration Guide Administering MicroStrategy Mobile 3 Settings screen if the device is configured for users to have access to the settings. For information about configuring your device, see Configuring MicroStrategy Mobile for iPhone or iPad, page 127. Troubleshooting prompt answers To support the scanning of barcodes using MicroStrategy Mobile for iPhone, you must store the barcode data used in the associated prompt with a database data type that supports text data. MicroStrategy recommends using the VarChar data type for your database to store the barcode data. For information about setting up your database, see the MicroStrategy Project Design Guide and the MicroStrategy Installation and Configuration Guide. © 2012 MicroStrategy, Inc. Troubleshooting MicroStrategy Mobile 195
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MicroStrategy Mobile Design and Administration Guide

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