MicroStrategy Mobile Design and Administration Guide

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Book Overview and Other Resources Mobile Design and Administration Guide It is recommended that you designate Support Liaisons who have MicroStrategy Administrator privileges. This can eliminate security conflicts and improve case resolution time. When troubleshooting and researching issues, MicroStrategy Technical Support personnel may make recommendations that require administrative privileges within MicroStrategy, or that assume that the designated Support Liaison has a security level that permits them to fully manipulate the MicroStrategy projects and has access to potentially sensitive project data such as security filter definitions. Ensure issues are resolved quickly Before logging a case with MicroStrategy Technical Support, the Support Liaison may follow the steps below to ensure that issues are resolved quickly: 1 Verify that the issue is with MicroStrategy software and not a third party software. 2 Verify that the system is using a currently supported version of MicroStrategy software by checking the Product Support Expiration Schedule at http://www.microstrategy.com/Support/Expiration.asp. 3 Attempt to reproduce the issue and determine whether it occurs consistently. 4 Minimize the complexity of the system or project object definition to isolate the cause. 5 Determine whether the issue occurs on a local machine or on multiple machines in the customer environment. 6 Discuss the issue with other users by posting a question about the issue on the MicroStrategy Customer Forum at https:// resource.microstrategy.com/forum/. The following table shows where, when, and how to contact MicroStrategy Technical Support. If your Support Liaison is unable to reach MicroStrategy Technical Support by phone during the hours of operation, they can leave a voicemail message, send email or fax, or log a case using the Online Support xxiv Resources © 2012 MicroStrategy, Inc.
Mobile Design and Administration Guide Book Overview and Other Resources Interface. The individual Technical Support Centers are closed on certain public holidays. North America Email: support@microstrategy.com Web: https://resource.microstrategy.com/support Fax: (703) 842–8709 Phone: (703) 848–8700 Hours: 9:00 A.M.–7:00 P.M. Eastern Time, Monday–Friday except holidays EMEA: Europe The Middle East Africa Email: eurosupp@microstrategy.com Web: https://resource.microstrategy.com/support Fax: +44 (0) 208 711 2525 The European Technical Support Centre is closed on national public holidays in each country. Phone: • Belgium: + 32 2792 0436 • France: +33 17 099 4737 • Germany: +49 22 16501 0609 • Ireland: +353 1436 0916 • Italy: +39 023626 9668 • Poland: +48 22 459 52 52 • Scandinavia & Finland: +46 8505 20421 • Spain: +34 91788 9852 • The Netherlands: +31 20 794 8425 • UK: +44 (0) 208 080 2182 • International distributors: +44 (0) 208 080 2183 Hours: • United Kingdom: 9:00 A.M.–6:00 P.M. GMT, Monday-Friday except holidays • EMEA (except UK): 9:00 A.M.–6:00 P.M. CET, Monday-Friday except holidays Asia Pacific Email: apsupport@microstrategy.com Web: https://resource.microstrategy.com/support Phone: • Australia: +61 2 9333 6499 • Korea: +82 2 560 6565 Fax: +82 2 560 6555 • Japan: +81 3 3511 6720 Fax: +81 3 3511 6740 • Singapore: +65 6303 8969 Fax: +65 6303 8999 • Asia Pacific (except Australia, Japan, Korea, and Singapore): +86 571 8526 8067 Fax: +86 571 8848 0977 Hours: • Japan and Korea: 9:00 A.M.–6:00 P.M. JST (Tokyo), Monday-Friday except holidays • Asia Pacific (except Japan and Korea): 7 A.M.-6 P.M. (Singapore) Monday-Friday except holidays Latin America Email: latamsupport@microstrategy.com Web: https://resource.microstrategy.com/support Phone: • LATAM (except Brazil and Argentina): +54 11 5222 9360 Fax: +54 11 5222 9355 • Argentina: 0 800 444 MSTR Fax: +54 11 5222 9355 • Brazil: +55 11 3054 1010 Fax: +55 11 3044 4088 Hours: • Latin America (except Brazil): 9:00 A.M.–7:00 P.M. (Buenos Aires), Monday-Friday except holidays • Brazil: 9 A.M. - 6 P.M. (São Paulo), Monday–Friday except holidays © 2012 MicroStrategy, Inc. Resources xxv
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3 Administering MicroStrategy Mobil
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Glossary Mobile Design and Administ
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Index Mobile Design and Administrat
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