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performance team development. These are the executive processes that
don’t necessarily include participation from all levels within the organization.
The focus of the Planning Phase is to start the buzz and get your
organization prepared for the cultural changes that will take place during your
successful performance initiative. This is the phase where you gain
employee acceptance into the performance initiative and put employees into
a high performance mindset. It also includes baselining current performance
and setting future goals, breaking down functional silos, identifying key
processes that drive business success, and ensuring a successful
performance management implementation through training.
The Executing Phase involves implementing the planned activities outlined
in the defining and planning phases. This is where we develop metrics, align
performance to organizational objectives, identify cross-functional processes,
and integrate data. During the execution phase the performance
management team must maintain a climate of open communication with
business unit liaisons and executive management, as this is where executive
goals are transformed into action.
The Monitoring Phase where we track performance in all areas of the
organization. This phase involves ensuring that key indicators and thresholds
are in acceptable ranges and enforcing quality characteristics. This is where
we develop our quality management plan, identify data quality metrics,
examine information supply chains and improve processes.
The last phase is the Reporting Phase. The Reporting Phase is the nuts
and bolts of the performance management initiative. This is where the
Performance Management Team analyzes its finding and communicates
system, organizational and individual performance to the stakeholders. The
reporting phase is the final phase in the Lifecycle Performance Framework,
but in many cases it’s the first phase of decision- making processes. This
guide covers the performance reporting process, business intelligence tools,
performance improvement strategies, SLAs, dashboards and scorecards, and
customer satisfaction.
The Lifecycle Performance Management Kit provides all of the processes,
techniques and frameworks to implement a successful enterprise-wide
performance solution.
The Organizational Performance and Best Practices Analysis will identify your
strengths, weaknesses, and cost savings opportunities, and will plan out the
exact steps to reaching your performance goals.
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