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Lifecycle Lifecycle Performance Performance Professionals Professionals PLANNING PHASE BEST PRACTICES 9. Employee Acceptance Management – Employee Acceptance Management is the process of gaining employee buy-in by emphasizing performance expectations from the top level down. Employee Acceptance Management involves transforming employees into a high performance mindset, communicating employee expectations and enabling them to understand the impact that their specific role has on the success of the organization. 10. Performance Management Planning – Performance Management Planning is the practice of defining the performance strategy and prioritizing activities according to that strategy—to ensure operational alignment with organizational goals. Performance Management Planning involves planning, budgeting, forecasting and allocating resources to support strategy and achieve optimal execution. The Performance Management Plan includes consolidating, monitoring, and reporting on performance outcomes for management, regulatory, and statutory purposes. The ultimate goal of Performance Management Planning is the ability to plan and budget in real-time with dynamic plans that provide realtime feedback to everyone who is part of the process. 11. Time Management (Planning versus Implementing) – Planning is an essential item on the critical path of every project. Our studies have shown that cutting corners on planning can triple the cost and time to implement enterprise level projects. Planning requires adequate information about the current and target states and accurate estimates of the time and financial investments required to perform all the steps necessary for change. Planning also involves putting together a team of committed and motivated individuals with defined team roles, outlining all tasks, assigning responsibilities, and proactively managing and mitigating risks. The planning process should include the development of a vision/scope document so that each team member understands the project vision, goals, objectives, schedule, and risks. The planning team should allow adequate time for team members to understand, investigate, document, and communicate prior to design and implementation. 12. Leadership Development – Leadership Development is the strategic investment in, and utilization of the human capital within the organization. The practice of Leadership Development focuses on the development of leadership as a process. With the rapid rate of change in our global economy, leadership has taken on the critical role of adaptation and innovation in the workplace. As companies restructure their business processes and employees, they need solid leadership training to communicate effectively, influence others, maximize creativity, and analyze © 2009 Lifecycle-performance-pros.com All rights reserved 14
Lifecycle Lifecycle Performance Performance Professionals Professionals your business. How leadership is demonstrated within an organization will determine how successful that organization will be and how successful those who follow will become. 13. Employee Training – Employee training is one of the most powerful cost reduction drivers. Our research shows that the under-trained employee consumes two to six times the amount of technical support (including peer support) than an adequately trained user. Employee training should be performed on systems and applications, being careful to match the training that is delivered in relation to the employee’s job. Training should include a mix of instructor-led classroom training, computer-based training, and just-in-time training to help increase user productivity and reduce support costs. 14. Staff Motivation – A motivated staff is one that will operate as a team and will pitch in when needed to solve any problem or challenge at hand. They will often exceed expectations and provide critical back up for each other. A motivated staff works harder to meet the goals set by the organization. 15. Automated Asset Management – Electronically supported life-cycle driven asset process. Automated asset management consists of electronically supported procurement, automated inventory, and centralized data repository that are available to financial, administrative, technical planners, system administrators, and the service desk. Managed data within the asset management system consists of contract terms, hardware inventory, software inventory, accounting, maintenance records, change history, support history, and other technical and financial information. 16. Systems Scalability – Systems Scalability is a technology infrastructure that can logically and physically increase in performance and capacity with continuity to meet reasonable growth and change over time. A scalable architecture contains a strategic migration plan for continuous growth and progress. Commitment to scalable architectures enables the rollout of homogeneous hardware and application platforms across users and departments with different processing requirements, while providing technical staff with a common platform to support. 17. Capacity Planning – Capacity planning is a process by which the capacity of the network and assets is measured, compared against requirements, and adjusted as appropriate. The process of capacity planning involves mapping new initiatives to existing infrastructure, understanding the cost dynamics of network bandwidth and storage, memory, and other system resources. © 2009 Lifecycle-performance-pros.com All rights reserved 15
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