Download the Performance Management Fundamentals Guide

More documents

Recommendations

Info

Lifecycle Lifecycle Performance Performance Professionals Professionals Among them are quality planning, quality assurance, quality control, quality audits and quality surveillance. Quality planning is defined as a set of activities whose purpose is to define quality system policies, objectives, and requirements, and to explain how these policies will be applied, how these objectives will be achieved, and how these requirements will be met. It is always future oriented. Quality assurance (QA) is defined as a set of activities whose purpose is to demonstrate that an entity meets all quality requirements. QA activities are carried out in order to inspire the confidence of both customers and managers, confidence that all quality requirements are being met. Quality control is defined as a set of activities or techniques whose purpose is to ensure that all quality requirements are being met. In order to achieve this purpose, processes are monitored and performance problems are solved. Quality audits examine the elements of a quality management system in order to evaluate how well these elements comply with quality system requirements. Quality surveillance is a set of activities whose purpose is to monitor an entity and review its records to prove that quality requirements are being met. Performance measurement is a necessary instrument for quality management because in order to measure quality, you must first apply performance expectations and standards. In the PMBOK, the performance measurement process group falls under the quality management knowledge area. Quality management is discussed in greater detail in The 120 Day Plan: Step by Step Guide and the Lifecycle Performance Management Kit includes templates for creating quality assurance and quality control plans. Process Improvement Process improvement is a series of actions taken to identify, analyze and improve existing processes within an organization to meet new goals and objectives. There are many process improvement methodologies that differ in approach, but the one thing they all have in common is the outcome of better performance. In fact, by definition performance improvement is the concept of measuring the output of processes or procedures, then modifying the processes or procedures in order to increase the output, increase efficiency, or increase the effectiveness of the processes or procedures. Often times, the most critical processes that impact business success are those that require support from multiple functional groups. Identifying and © 2009 Lifecycle-performance-pros.com All rights reserved 30
Lifecycle Lifecycle Performance Performance Professionals Professionals managing cross-functional processes and removing the functional silos that inhibit business culture are discussed in great detail in The 120 Day Plan: Step by Step Guide. The Lifecycle Performance Management Kit includes a process profile template and a process evaluation scorecard to help you manage those processes. © 2009 Lifecycle-performance-pros.com All rights reserved 31
Page 1 and 2: Lifecycle Performance Lifecycle Lif
Page 3 and 4: About this eBook Lifecycle Lifecycl
Page 5 and 6: Lifecycle Lifecycle Performance Per
Page 31: Lifecycle Lifecycle Performance Per
Page 51 and 52: Planning Phase Lifecycle Lifecycle
Page 53 and 54: Monitoring Phase Lifecycle Lifecycl
Page 75: Lifecycle Lifecycle Performance Per

Download the Performance Management Fundamentals Guide

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?