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Lifecycle Lifecycle Performance Performance Professionals
Professionals
Change management is a systematic approach to dealing with change within
every perspective of an organization, from systems to personnel to projects to
functions. Change management is a comprehensive, often difficult
management function to properly implement.
There’s the saying “Organizations don't adapt to change; their people do.”
With that outlook, it is easy to understand how performance management
plays a critical part in managing change. Implementing change within an
organization often requires a change in how employees execute things. You
can implement the most advanced change management tools money can
buy, but if your people don’t buy into or fully support the initiatives, their
performance will suffer and ultimately the organization will be ineffective, or
less efficient than before. So how do you ensure that your organization is
prepared for change? The 120 Day Plan: Step by Step Guide includes a
detailed section on the getting employees ready for change and the Lifecycle
Performance Management Kit provides change management templates to
get started.
Project Management
Project management is the discipline of organizing and managing resources
(e.g. people) in such a way that the project is completed within defined scope,
quality, time and cost constraints. A project is a temporary and one-time
endeavor undertaken to create a unique product or service, which brings
about beneficial change or added value. Performance measurement is an
area within the Project Management Institute’s Project Management Body of
Knowledge (PMBOK). It is the link between performance management and
project management, where cost, schedule and scope performance are
measured and monitored throughout each phase of the Project Lifecycle.
Project performance reporting is the process of collecting project baseline
data and distributing performance information to stakeholders throughout the
project. How do you make sure that your reporting clarifies how resources
are being used to obtain the objectives of the project? The 120 Day Plan:
Step by Step Guide includes a detailed section on the project management
performance measurement processes within the PMBOK.
Customer Satisfaction
Customer satisfaction is the measurement or determination that a product or
service meets a customer's expectations, based on predetermined quality and
service requirements. It is said that customer satisfaction equals perception
of performance divided by expectation of performance. There is a direct
relationship between performance and customer satisfaction, where the better
you perform to customer expectations, the more satisfied customers will be.
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