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Introduction Lifecycle Lifecycle Performance Performance Professionals Professionals What is Performance? Organizational performance, in basic terms, is the actual output or results of an organization as measured against its intended outputs or goals and objectives. The key words here are “actual” and “intended”. When performance is at or above the intended goals, accomplishments are returned. When performance is below the intended goals, fewer accomplishments and more failures are the result. The more an organization can set near and long term goals, the more accurate performance can be measured. What is Performance Management? Performance management is the foundation of any organization that has a vision and knows where they want to be in the near and long term future. As today’s rapidly evolving business environment challenges organizations to adapt to constant change, the need for organizations to be sure that their projects and activities are aligned with overall strategic goals and business objectives is critical. Performance management is the gauge that lets you know whether or not you are reaching strategic goals and which areas within your service delivery could use improvement. Performance management also justifies whether or not your organization is getting its return on investments. Most important, performance management establishes a culture of high performance where the entire organization is synergistic towards reaching organizational objectives. By definition, performance management is the systematic process by which an organization involves its employees and all stakeholders in the development and implementation of a plan to improve organizational effectiveness and reach organizational objectives. In 1883 Lord Kelvin, a leading physicist of the early 19 th century wrote: “I often say that when you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of a meager and unsatisfactory kind; it may be the beginning of knowledge, but you have scarcely in your thoughts advanced to the state of Science, whatever the matter may be.” © 2009 Lifecycle-performance-pros.com All rights reserved 2
Lifecycle Lifecycle Performance Performance Professionals Professionals In a nutshell, we implement performance management so that we can quantify in numbers how effective we are at what we do. Below is a list of additional advantages of implementing/re-establishing performance management in your organization. • Gains visibility into project execution and effectiveness • Analysis of process strengths and weaknesses • Metrics provide inputs for future estimations and planning • Metrics identify the areas for improvements • Metrics can be used to eliminate problem areas and root causes • Establishes a continuous improvement culture across the company • Helps management and employees make well-informed and decisions • Measures at the enterprise, divisional, systems, program, project and employee levels Why are some performance management initiatives more effective than others? Some performance management plans simply lack one or more considerations or processes that could ensure success. This guide will allow you to look at your organization’s current performance management processes and identify processes that can improve service delivery. This guide explains in simple terms the processes for a successful implementation. It was designed to cover all of the decisions and dependencies that a performance management initiative encounters. Whether you are looking to improve your current business intelligence systems or develop your performance management capabilities from scratch, the Lifecycle Performance Management Kit will walk you through a successful implementation from start to finish. You can buy the best business intelligence tools on the market and you can measure performance based on all the best practice metrics for your industry, but if you don’t have a well organized, proven performance management plan with detailed steps on how to implement the plan, you will only have numbers with little meaning and a culture of misdirected service delivery. Your organization may not be ready to implement all of these processes, as the Lifecycle Performance Management Kit introduces some processes that are for organizations with highly advanced performance programs and well developed strategic plans. However, the kit was developed to guide any organization through the Lifecycle Performance Management Process regardless of their current performance level. © 2009 Lifecycle-performance-pros.com All rights reserved 3
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