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Logic Model: Having gained prominence in the ’90s largely in response to
the Government Performance and Results Act (GPRA), the Logic Model is
now a widely accepted management tool in the public and nonprofit sectors
as well as the international arena. The model is a roadmap or picture of a
program that shows the logical relationships among resources or inputs (what
an organization invests); activities or outputs (what an organization gets
done); and outcome-impacts (what results or benefits happen as a
consequence).
Malcolm Baldridge: Established by the U.S. Congress in 1987, the Malcolm
Baldridge performance framework is a rating tool that assesses management
systems and helps identify major areas for improvement in seven categories
of performance criteria: Leadership; Strategic Planning; Customer and Market
Focus; Measurement, Analysis, Knowledge Management; Human Resource
Focus; Process Management; and Business Results.
Measure (also called metric): Public sector term to describe a standard used
to communicate progress on a particular aspect of a program. Measures
typically are quantitative in nature, conveyed in numbers, dollars,
percentages, etc. (e.g., $ of revenue, headcount number, % increase, survey
rating average, etc.) though they may be describing either quantitative (e.g.,
sales made) or qualitative (e.g., employee motivation) information.
Metric (also called measure): Term used in commercial organizations to
describe a standard used to communicate progress on a particular aspect of
the business. Measures typically are quantitative in nature, conveyed in
numbers, dollars, percentages, etc. (e.g., $ of revenue, headcount number, %
increase, survey rating average, etc.) though they may be describing either
quantitative (e.g., sales made) or qualitative (e.g., employee motivation)
information.
Mission: Concise statement that describes, in motivating and memorable
terms, the current top-level strategic goal of the organization. A mission
provides both an internal rallying cry and external validity. Usually financial-,
process-, or customer service-oriented, with a mid-term (three to five years)
horizon, an effective mission is inspiring as well as easily understood and
communicated.
Objective or outcome scorecard: A specific application of a scorecard,
objective scorecards monitor progress toward a given set of objectives or
outcomes using a threshold-based rating scale. Typically, objective status is
determined by normalizing one or many key performance indicators and
comparing it to a given rating scale.
Objective (also called goal): A concise statement describing specific, critical,
actionable and measurable things an organization must do in order to
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