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SUSE LINUX Documentation - Index of

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other computers or network components. It also does not cover the configuration<br />

<strong>of</strong> the computer as a router. Fault analysis is limited to checking for proper loading<br />

<strong>of</strong> the kernel module and the correct local network settings.<br />

• Configuration <strong>of</strong> an e-mail client (only Evolution and KMail) for collecting mail<br />

from a POP3 account. Fault analysis is limited to checking for proper settings in<br />

the e-mail client.<br />

• Support for the package selection Standard System.<br />

• Upgrade from the previous version <strong>of</strong> the product.<br />

• Kernel updates (only <strong>of</strong>ficial <strong>SUSE</strong> Linux update RPMs).<br />

• Installation <strong>of</strong> bug fixes and security updates from ftp.suse.com or a <strong>SUSE</strong> FTP<br />

mirror using online update or the manual method.<br />

For a detailed listing <strong>of</strong> the subjects covered by the free installation support, please<br />

check http://www.novell.com/usersupport.<br />

Contact Information for Free Installation Support<br />

Reach our support staff under the following links and phone numbers. Any prices listed<br />

are call costs, not costs for support.<br />

• http://support.novell.com/eService<br />

• Germany: Phone: 0900 111 2 777 (12 Cent/min) (Monday through Friday from<br />

13:00 to 17:00 CET)<br />

• Austria: Phone: 0820 500 781 (14.5 cent/min) (Monday through Friday from 13:00<br />

to 17:00 CET)<br />

• Switzerland: Phone: 0848 860 847 (costs depend on provider) (Monday through<br />

Friday from 13:00 to 17:00 CET)<br />

• UK: Phone: +44-1344-326-666 (Monday through Friday from 13:00 to 17:00 GMT)<br />

• United States and Canada: Phone: +1-800-796-3700 (Monday through Friday from<br />

12:00 p.m. to 6:00 p.m. EST or 09:00 a.m. to 03:00 p.m. PST)<br />

Common Problems and Their Solutions 245

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