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SUSE LINUX Documentation - Index of

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248 Start-Up<br />

We endeavor to help you as quickly and precisely as possible. The effort and time<br />

needed is considerably reduced if the question is formulated clearly. Please have answers<br />

to the following questions ready before contacting us:<br />

1. Which program and version are you using? During which process does the<br />

problem occur?<br />

2. What exactly is the problem? Try to describe the error as precisely as possible,<br />

using phrases with words such as when (for example, “When X is pressed, this<br />

error appears”).<br />

3. What hardware do you use (graphics card, monitor, printer, ISDN card, etc.)?<br />

Detailed documentation can be found in manuals, online help, and the Support Database.<br />

In most cases, even problems that seem more difficult to solve are covered in the<br />

comprehensive documentation included with <strong>SUSE</strong> Linux. The <strong>SUSE</strong> Help Center on<br />

your desktop provides additional information about installed packages, the vital<br />

HOWTOs, and info pages.<br />

You can access the latest Support Database articles online at http://www.novell<br />

.com/usersupport. By means <strong>of</strong> the Support Database, which is one <strong>of</strong> the most<br />

frequently used databases in the Linux world, we <strong>of</strong>fer our customers a wealth <strong>of</strong><br />

analysis and solution approaches. You can retrieve tested solutions using the keyword<br />

search, history function, or version-dependent search.

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