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SUSE LINUX Documentation - Index of

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9.7.2 Advanced Support<br />

Qualified support is available at transparent rates. If your question is not covered by<br />

the scope <strong>of</strong> the free service or if you do not have a valid support claim, you can take<br />

advantage <strong>of</strong> our Advanced Support Program. You can reach us by phone:<br />

• Germany: 0190-86 28 00 (1.86 €/minute)<br />

• Austria: 0900-47 01 10 (1.80 €/minute)<br />

• Switzerland: 0900-70 07 10 (3.13 SFr/minute)<br />

• Rest <strong>of</strong> Europe: Phone: +44-1344-326-666, Price: € 46 including VAT. Monday-<br />

Friday from 12:00 to 18:00 CET<br />

• United States and Canada: Phone: +1-800-796-3700. Price: $39 including tax.<br />

Monday-Friday from 09:00 a.m. to 06:00 p.m. EST or 06:00 a.m. to 03:00 p.m.<br />

PST.<br />

• All other countries: Phone: +44-1344-326-666, Price: € 46 including VAT, Monday-<br />

Friday, 12:00-18:00 CET<br />

One incident covers up to twenty minutes <strong>of</strong> assistance from our experienced support<br />

staff. The payment is credit-card based. Visa, Eurocard, and Mastercard are accepted.<br />

Financial transactions may be handled by our service partner, Stream / ECE EMEA<br />

Ltd.<br />

Please be aware that the phone numbers may change during the sales cycle <strong>of</strong> <strong>SUSE</strong><br />

Linux 10.1. Current numbers as well as a detailed listing <strong>of</strong> the subjects covered by the<br />

Advanced Support Service can be found at http://www.novell.com/<br />

usersupport.<br />

NOTE<br />

While our expert staff will do their best to provide top-quality support, we<br />

cannot guarantee a solution.<br />

Common Problems and Their Solutions 247

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