CommandCenter Secure Gateway - Admin Guide - Version ... - Raritan

Appendix E Troubleshooting
Launching CC-SG from your web browser requires a Java plug-in. If your
machine has an incorrect version, CC-SG will guide you through the
installation steps. If your machine does not have a Java plug-in, CC-SG
cannot automatically launch. In this case, you must uninstall or disable
your old Java version and provide serial port connectivity to CC-SG to
ensure proper operation.
• If CC-SG does not load, check your web browser settings.
• In Internet Explorer, ensure Java (Sun) is enabled.
• Open Java plug-in in the Control Panel and adjust the settings for
your browser.
• If you have problems adding devices, ensure the devices have the
correct firmware versions.
• If the network interface cable is disconnected between the device and
CC-SG, wait for the configured heartbeat minutes, and then plug the
network interface cable back in. During the configured heartbeat
period, the device operates in standalone mode and can be accessed
through RRC, MPC, or RC.
• If you receive an error message that states your client version is
different from the server version and that behavior may be
unpredictable, you should clear the browser's cache and the Java
cache and restart the browser. See Clear the Browser's Cache (on
page 173) and Clear the Java Cache (on page 174).
• If you have problems accessing a KX2 port via the MPC interface
when using Internet Explorer, you should clear the browser's cache
and then re-access the port. See Clear the Browser's Cache (on
page 173).
• If the memory usage is rising dramatically or the browser session
stops responding to your actions, you may need to increase your Java
Heap size for your client.
a. Open Java plug-in in the Control Panel.
b. Click the Java tab.
c. Click View inside the Java Applet Runtime Settings group box.
d. Select the row of the current Java version you are running and
type -Xmxm in the Java Runtime Parameters column. For
example, type -Xmx300m if you want to increase the Java Heap
size to a maximum of 300MB.
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