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CommandCenter Secure Gateway - Admin Guide - Version ... - Raritan

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Appendix H: FAQs<br />

Authentication FAQs<br />

Question<br />

Authentication<br />

How many user accounts can<br />

be created for CC-SG?<br />

Can I assign specific node<br />

access to a specific user?<br />

If we had more than 1,000<br />

users, how would this be<br />

managed? Do you support<br />

Active Directory?<br />

What options are available<br />

for authentication with<br />

directory services and<br />

security tools such as LDAP,<br />

AD, RADIUS, and so on?<br />

Why does the error message<br />

"Incorrect username and/or<br />

password" appear after I<br />

correctly enter a valid<br />

username and password to<br />

log into CC-SG?<br />

Answer<br />

Check your licensing restrictions. There is no specified<br />

limit to the number of user accounts that can be created<br />

for CC-SG, but the number is not limitless. The size of<br />

the database, the performance of the processor, and<br />

the amount of memory on the hosting server will<br />

determine how many user accounts can actually be<br />

created.<br />

Yes, if you have <strong>Admin</strong>istrator permissions.<br />

<strong>Admin</strong>istrators have the ability to assign specific nodes<br />

per user.<br />

CC-SG works with Microsoft Active Directory, Sun<br />

iPlanet, or Novell eDirectory. If a user account already<br />

exists in an authentication server, then CC-SG<br />

supports remote authentication using AD/TACACS+<br />

/RADIUS/LDAP authentication.<br />

CC-SG permits local authentication as well remote<br />

authentication.<br />

Remote authentication servers supported include: AD,<br />

TACACS+, RADIUS, and LDAP.<br />

Check the user account in AD. If AD is set to "Logon<br />

To" specific computers on the domain, it disallows you<br />

to log into CC-SG. In this case, remove the "Logon To"<br />

restriction in AD.<br />

Security FAQs<br />

Question<br />

Security<br />

Answer<br />

308

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