CommandCenter Secure Gateway - Admin Guide - Version ... - Raritan

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Appendix E Troubleshooting Launching CC-SG from your web browser requires a Java plug-in. If your machine has an incorrect version, CC-SG will guide you through the installation steps. If your machine does not have a Java plug-in, CC-SG cannot automatically launch. In this case, you must uninstall or disable your old Java version and provide serial port connectivity to CC-SG to ensure proper operation. • If CC-SG does not load, check your web browser settings. • In Internet Explorer, ensure Java (Sun) is enabled. • Open Java plug-in in the Control Panel and adjust the settings for your browser. • If you have problems adding devices, ensure the devices have the correct firmware versions. • If the network interface cable is disconnected between the device and CC-SG, wait for the configured heartbeat minutes, and then plug the network interface cable back in. During the configured heartbeat period, the device operates in standalone mode and can be accessed through RRC, MPC, or RC. • If you receive an error message that states your client version is different from the server version and that behavior may be unpredictable, you should clear the browser's cache and the Java cache and restart the browser. See Clear the Browser's Cache (on page 173) and Clear the Java Cache (on page 174). • If you have problems accessing a KX2 port via the MPC interface when using Internet Explorer, you should clear the browser's cache and then re-access the port. See Clear the Browser's Cache (on page 173). • If the memory usage is rising dramatically or the browser session stops responding to your actions, you may need to increase your Java Heap size for your client. a. Open Java plug-in in the Control Panel. b. Click the Java tab. c. Click View inside the Java Applet Runtime Settings group box. d. Select the row of the current Java version you are running and type -Xmxm in the Java Runtime Parameters column. For example, type -Xmx300m if you want to increase the Java Heap size to a maximum of 300MB. 298
Appendix F Diagnostic Utilities CC-SG comes with a few diagnostic utilities which may be extremely helpful for you or <strong>Raritan</strong> Technical Support to analyse and debug the cause of CC-SG problems. In This Chapter Memory Diagnostic................................................................................299 Debug Mode ..........................................................................................300 CC-SG Disk Monitoring .........................................................................301 Memory Diagnostic CC-SG is implemented with the Memtest86+ diagnostic program, which can be invoked from the GRUB menu . When any memory problems occur, you can perform the Memtest86+ diagnostic test for troubleshooting. 1: Perform the Memtest86+ diagnostic program: 1. Reboot CC-SG (see "Reboot CC-SG with Diagnostic Console" on page 255). 2. When it shows the messages below, press any character within 5 seconds to enter the GRUB menu, such as the Esc or arrow key. Press any key to enter the menu Booting CentOS (x.x.x) in x seconds.... 3. Highlight the "Memtest86+ vX.X" option (where vX.X is the current version) using the up or down arrow keys, and press Enter. 4. CC-SG loads and performs the Memtest86+ diagnostic program. Let the program run at least one complete pass, that is, when the Pass column shows "1". For extensive test, leave the program running for multiple hours or even overnight. 5. Verify these items to determine whether there are memory errors. • Memory: The amount of total memory should match your CC-SG type: 512M for G1, 2048M for V1, and 4096M for E1. • Errors: The column should show "0" • Error display area: The area is the bottom area right below the WallTime row. The program should display nothing in this area to indicate there are no errors. If any of the above items indicates that there are memory errors, you can: • Capture the Memtest86+ screen containing the memory errors and contact <strong>Raritan</strong> Technical Support for assistance. 299
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CommandCenter Secure Gateway Admini
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Contents What's New in the CC-SG Ad
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Contents Edit a Blade Chassis Devic
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Contents Edit a Node Group.........
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Contents Hide or Show Report Filter
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Contents Access Control List.......
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Contents Appendix C User Group Priv
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What's New in the CC-SG Administrat
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How-To: CC-SG Essentials This secti
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Chapter 1: Introduction Terminology
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Chapter 1: Introduction Ports - con
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Chapter 2: Accessing CC-SG JRE Inco
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Chapter 2: Accessing CC-SG CC-SG Ad
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Chapter 3 Getting Started Upon the
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Chapter 4: Configuring CC-SG with G
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Chapter 11 Custom Views for Devices
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Chapter 15: Advanced Administration
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Page 300 and 301: Appendix A Specifications for V1 an
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Page 343 and 344: Index A About Administrator Console
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