CommandCenter Secure Gateway - Admin Guide - Version ... - Raritan

Appendix F: Diagnostic Utilities
• Shut down CC-SG and re-install the memory DIMM modules to
ensure the contact is good. Then perform the Memtest86+
diagnostic to verify if the memory issue is resolved.
2: Terminate the Memtest86+ diagnostic program:
1. Press Esc.
2. CC-SG will do a reset and reboot.
Debug Mode
Although enabling the debug mode is extremely helpful for troubleshooting,
it may impact the CC-SG operation and performance. Therefore, you
should enable the debug mode only when Raritan Technical Support
instructs you to do so. You must turn off the debug mode after finishing
the troubleshooting.
1: Turn on the debug mode:
1. Using a supported Internet browser, type this URL:
http(s)://:8080/jmx-console/ where
is the IP address of the CC-SG. For example,
https://10.20.3.30:8080/jmx-console/.
2. Type admin in the Username field.
3. Type the Super-User password in the Password field.
4. Scroll down until you see com.raritan.cc.bl.logger.
5. Click this hyperlink: service=LoggerService. A list of debug
options appear on the screen.
6. Change the value of the debug option that the Raritan Technical
Support requests from INFO to DEBUG.
7. Click Apply Changes at the bottom of the window.
8. Reproduce the problem and take a snapshot (see "Take a System
Snapshot" on page 274).
2: Turn off the debug mode:
1. Open the debug options window by following the first 4 steps of the
previous section.
2. Change the value of the debug option from DEBUG to INFO.
3. Click Apply Changes at the bottom of the window.
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