14.02.2014 Views

CommandCenter Secure Gateway - Admin Guide - Version ... - Raritan

CommandCenter Secure Gateway - Admin Guide - Version ... - Raritan

CommandCenter Secure Gateway - Admin Guide - Version ... - Raritan

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

Appendix H: FAQs<br />

Question<br />

Is the status of CC-SG limited<br />

by the status of the devices<br />

which it proxies?<br />

Can I upgrade to newer<br />

versions of CC-SG software<br />

as they become available?<br />

How many nodes and/or<br />

Dominion units and/or<br />

IP-Reach units can be<br />

connected to CC-SG?<br />

Is there any way to optimize<br />

the performance of Microsoft<br />

Internet Explorer if it is my<br />

preferred web browser?<br />

What do I do if I am unable to<br />

add a console/serial port to<br />

CC-SG?<br />

Which version of Java will<br />

<strong>Raritan</strong>'s CC-SG be<br />

supporting?<br />

An administrator added a new<br />

node to the CC-SG database<br />

and assigned it to me. How<br />

can I see it in my Nodes tree?<br />

Answer<br />

No. Because CC-SG software resides on a<br />

dedicated server, even if a device being proxied by<br />

the CC-SG is turned off, you will still be able to<br />

access CC-SG.<br />

Yes. Contact your authorized <strong>Raritan</strong> sales<br />

representative or <strong>Raritan</strong>, Inc. directly.<br />

There is no specified limit to the number of nodes<br />

and/or Dominion and/or IP-Reach units that can be<br />

connected, but the number is not limitless: the<br />

performance of the processor and the amount of<br />

memory on the hosting server will determine how<br />

many nodes can actually be connected.<br />

To improve the performance of Microsoft IE when<br />

accessing the console, disable the “JIT compiler for<br />

virtual machine enabled,” “Java logging enabled,”<br />

and “Java console enabled” options. On the main<br />

menu bar, select Tools > Internet Options ><br />

Advanced. Scroll down until you see the above<br />

items and make sure that they are not checked.<br />

Assuming the console/serial device is a Dominion,<br />

ensure that the following conditions are met:<br />

- The Dominion unit is active.<br />

- The Dominion unit has not reached the maximum<br />

number of configured user accounts.<br />

See the Compatibility Matrix on the <strong>Raritan</strong> website<br />

in the Support section under Firmware and<br />

Documentation.<br />

To update the tree and see the newly assigned<br />

node, click the Refresh shortcut button on the<br />

toolbar. Remember that refreshing CC-SG will close<br />

all of your current console sessions.<br />

306

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!