2008 Budget Book - Kitsap County Government

Law & Justice - Special Revenue Fund
Central Communications
Purpose:
CENCOM is the single consolidated Public Safety Answering Point (PSAP) providing 911-call answering
and public safety dispatch countywide. Following are the main services provided:
• Answer all incoming 911 emergency telephone calls countywide, and non-emergency calls.
• Provide public safety dispatch for all law enforcement, fire service and emergency medical
response in Kitsap County.
• Operate and maintain the countywide Enhanced 911 telephone system for wire line and wireless
911 calls.
• Operate and maintain the countywide emergency services public safety radio network.
• Operate and maintain the countywide public safety Mobile Computer Terminal (MCT) system.
• Coordinate standard dispatch policy and procedures for 13 separate public safety jurisdictions.
2007 Accomplishments:
• 911 dispatch personnel answered 221,651 emergency 911 calls plus 187,515 non-emergency
and administrative support calls.
• Dispatched 242,855 separate police, fire and emergency medical events.
• Answered 81.88% of all 911 calls in 10 seconds or less
• Dispatched high priority police, fire and emergency medical calls in an average of 31 seconds.
• Reduced client agency costs for CENCOM Services by a total of 45% over last five years
• Completed approximately 90% of the Emergency Communications Plan Police/Fire radio System
Improvements.
• Maintained significantly low customer service complaint ratio of 0.032% of total call/event volume.
• Working with Bremerton Police and County Department of Emergency Management, obtained a
$3,655,482 million dollar COPS More Grant to upgrade and improve the countywide Mobile
Computer Terminal System, replace outdated police/fire radios, upgrade law enforcement and fire
service records management systems, implement an Automatic Vehicle Locater System and
other improvements to enhance emergency services communications system(s)
• Obtained a $1,422,594 million dollar Public Safety Interoperable Communications (PSIC) grant
from Homeland Security to improve and implement communications interoperability between
Kitsap, Jefferson, Clallam, Mason, Snohomish and Skagit Counties.
2008 Goals & Objectives:
Safe and Healthy Communities
• Capitalize on the state of the art equipment included in our new 911 Center.
• Complete our countywide Emergency Communications Plan (ECP) improvements.
• Improve public safety communications through the judicious expenditure of acquired COPS and
Public Safety Interoperable Communications grant funds.
• Continuing to meet or exceed national and local standards for the receipt and dispatch of
emergency calls for service
Inclusive Government
• Continue our Quality Assurance Inquiry (complaint) Process to maintain less than a 1% founded
complaint ratio of total call/event volume.
• Continue to showcase our new state-of-the-art 911 facility by conducting citizen surveys and
tours as well as educating the public on exactly how a 911 center operates.
Effective and efficient County Services
• Continue to provide wise fiscal management of available funds to maintain services provided to
our client agencies at or below 2004 costs
• Identify technological advances to promote access, maximize efficiencies and increase
productivity of employees
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