C•CURE® 800/8000 9.4 apC/8X Technical Manual - Tyco Security ...

Process for Returning Boards
Process for Returning Boards
For Authorized Dealers and Distributors only.
If you are an authorized dealer or distributor, follow this process to pack and
ship apC/8X boards for repair, advance replacement, or credit only. Do not
include enclosures.
Request an RMA Number
1. Before packing and shipping apC/8X boards, request a Return
Merchandise Authorization (RMA) number. Packages that are not
marked with an RMA number may be refused and returned to sender.
2. To request an RMA number, contact the Software House Material
Support Center.
Telephone: 800-507-6268, Option 1
Information for Material Support Center
3. When you call the Material Support Center, please have available:
• Company name (Authorized Dealers or Distributors only), Account
number, Phone number, FAX number, Contact name (Person
requesting the return).
• Reason for the request – Repair, Advance Replacement, or Credit.
• Model number, Serial number, original Purchase Order number or
Sales order, Description, Quantity, Problem reported.
• PO number to cover any non-warranty repairs, even if the unit is
under warranty.
• Bill To address, Ship To address, and Shipping Method.
4. Complete a Return Merchandise Authorization form and fax it to
Material Support Center who will provide an RMA number and
shipping labels.
F-2 apC/8X Installation and Configuration Guide