SCHEMES OF SERVICE FOR THE NURSING CADRE

Clarifies roles and duties to avoid being misunderstood.
Takes personal responsibility for correcting customer service
problems and does so promptly.
Sees oneself as a representative of the organization and acts in
a way that markets/promotes the organization.
Team work
Keeps team members informed and up to date
Shares experiences, knowledge with team members
Promotes cooperation amongst team members
Praises team members for achievements
Coaches team members whenever necessary
Self Control and Stress Management
Holds back extreme emotions such as anger, extreme
frustration and happiness.
Quickly goes over effects of stress
(ii) Technical Competencies
Coaching and Mentoring
Provides routine exchange of knowledge with others to help
them carry out assignments.
Gives detailed instructions and/or on the-job demonstration
Asks the individual being coached questions about their
effectiveness
Listens for appropriate responses and provides encouragement
and support for action.
Reinforces behaviour that produces positive outputs.
Provides information and directs the individual to other sources
of information in order to allow them navigate.
Records and Information Management
Applies the bring up system to avoid delays in dealing with
other issues on the files
Is able to assess the security grading to the documents created
or received by him/her
Scheme of Service for the Nursing Cadre Page 57