SCHEMES OF SERVICE FOR THE NURSING CADRE

Follows up customer inquiries, requests and complaints and
keeps customer updated about progress.
Ensures courteous and professional service
Provides helpful information to clients
Self control and stress management
Resists impulses to do inappropriate things
(ii) Technical Competencies
Coaching and mentoring
Willingly gives one’s time and shares relevant information
Is open to new ideas and alternatives
Records and information management
Collects, creates and receives records
Arranges information according to classification scheme
Identifies, retrieves, circulates and monitors records
Provides access to records/information
Respects and maintains the nature of records and information
entrusted to him/her
Recognises and understands the differences between various
types of records and the way they are created
Ensures the security of records entrusted to him/her
Understands the use of black and red minutes
Understands the colour coding of official files
Is able to use the transit ladder on the files for communication
purposes
Understands the role of registries
End
Scheme of Service for the Nursing Cadre Page 67