SCHEMES OF SERVICE FOR THE NURSING CADRE

Follows the rules of grammar, correct spelling, verb tenses and
sentence structure
Public relation and customer care
Takes care to avoid behaviour that may portray a negative image
of the organization.
Follows up customer inquiries, requests and complaints and keeps
customer updated about progress.
Ensures courteous and professional service
Provides helpful information to clients
Time management
Maintains written short and long-term goals and related work
activity plans. Plans daily, weekly and monthly activities designed
to achieve yearly and multiyear goals
When assigned work, manages expectations appropriately.
Communicates current work activities/responsibilities and the
impact of the new assignment on their ability to achieve the
desired results. Adjusts work activities as required to address
changes in objectives.
Maintains an organised+ work environment with easy access to
necessary resources and files and with minimal clutter
Uses an effective personal planning and scheduling tool, either
computerised or print-based
Maintains an organised filing system
Takes specific steps to evaluate how time is used and to eliminate
time wastage
ii) Technical Competencies
Records and information management
Collects, creates and receives records
Arranges information according to classification scheme
Identifies, retrieves, circulates and monitors records
Provides access to records/information
Respects and maintains the nature of records and information
entrusted to him/her
Scheme of Service for the Nursing Cadre Page 60