SCHEMES OF SERVICE FOR THE NURSING CADRE

Listens in order to understand and responds to things that
appear important to others.
Is receptive and pays attention to the emotion in body
language, facial expression and tone of voice.
Shows respect by giving attention to the speaker and uses a
respective tone when speaking to others.
Follows the rules of grammar, correct spelling, verb tenses
and sentence structure
Ethics and integrity
Is willing to be assessed against personal/professional codes
of conduct
Takes pride in being a person of integrity
Voluntarily modifies behaviour in order to hold to ethical
standards
Is not persuaded to change standards even if others do not
adhere to them
Observes the cardinal principles and code of conduct of the
Public Service
Public relation and customer care
Takes care to avoid behaviour that may portray a negative
image of the organization.
Follows up customer inquiries, requests and complaints and
keeps customer updated about progress.
Ensures courteous and professional service
Provides helpful information to clients
Self control and stress management
Resists impulses to do inappropriate things
Technical Competencies
Coaching and mentoring
Willingly gives one’s time and shares relevant information
Is open to new ideas and alternatives
Scheme of Service for the Nursing Cadre Page 63