foster carer prog - Council meetings - Lewisham Council

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Appendices a lack of consideration for conservation issues. “I’m concerned about the vulnerability of period features on my property … they replaced my original slates with replicas.” “My welsh slates were placed with concrete tiles” “The walls on Tyrwhitt Road were removed and replaced with fences.” Lewisham Homes focus group – discussion in detail Date: 6th August 2009 Venue: Lewisham Library Attendees: M, Reginald Road, since 2003 L, Reginald Road, since 1989 K, Hillcrest Estate, since 2003 D, Hillcrest Estate, since 1989 I, Hillcrest Estate, since 1989 C, Johnstone House, since 2002 P, Johnstone House, since 2005 S, Prendergast House, since 2000 J, Brockley, since 2006 Standard of repairs and maintenance Maintenance was an issue for most of the group who resented paying for poor quality caretaking and cleaning: “My maintenance bill is £1,000 per year. I have friends who live in private blocks who pay the same amount and their blocks are immaculate. Ours are littered and there’s brown stuff on the walls. They contract people to do the cleaning etc but they do a rubbish job”. “We get bills for sweeping. Every year we’re charged – we don’t even have a caretaker! The road sweepers were doing the job instead. It’s a complete farce.” 98 The Council’s obligations to leaseholders
Appendices “Our communal area is very small and nothing is ever done to it. But I pay £100 a year.” “We pay for window cleaning but I have never seen a window cleaner. I’ve had the same mark on one part of my window for years.” “We have graffiti that has not been removed.” “I’ve been paying for pest control for 20 years. What they need to do is sort out the flat below me.” All of the group had done some kind of repairs themselves due to a lack of responsiveness and a fear that the job would not be done properly. Major works: Key concerns with major works were lack of consultation, poor project management, high cost and poor value for money. “They did the roof and they had scaffolding up for 6 months; the builders were only there for 3 weeks.” “We had containers outside the front of our property that were empty for 3 months – and we were paying for them.” “We had to pay £510 for doors to be repainted only to see them removed completely one year later to have double glazed ones instead.” “They waste money. They leave scaffolding up and paint things unnecessarily. They took the scaffolding down and then someone came to do the damp proofing with a heavy drill up a ladder. If only they had had him come a few weeks’ earlier he could have used the scaffolding.” Another concern was the quality of contractors: “Health and safety regulations are ignored … they brought their kids to work and they stole things. “ In some cases people were unhappy with the quality of work: “We had our major works done 3 years ago. The contractors painted around my bicycle! We feel we are doing Lewisham Homes a favour in telling them the work done is not up to standard. Some of us got a reduction in the end but others on the same estate didn’t. It depends on how loud you shout.” “We had double glazing done. We had rain water dripping in through the windows.” The Council’s obligations to leaseholders 99
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The Council’s obligations to leas
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Chair’s introduction Cllr Alex Fe
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Executive summary for each leasehol
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Key lines of enquiry • When will
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Methodology The results of the surv
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Questionnaire and focus groups 6. T
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Questionnaire and focus groups •
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Findings A: Background 19. There ar
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Findings B: The Standard of Repairs
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Findings 32. We asked if compensati
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Findings section 20 notice covering
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Findings Key lines of enquiry 42. W
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Findings 46. Regenter accepted that
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Findings 50. How many Lewisham leas
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Findings 54. What is the process fo
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Findings 57. What payment options a
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Findings 62. What is the value of o
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Findings • during a falling marke
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Findings 78. Examples of comments l
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Findings 83. How do Lewisham Homes
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Findings 85. Are leaseholders provi
Page 49 and 50: e answered within 10 working days a
Page 51 and 52: Findings noted that the external fa
Page 53 and 54: Recommendations Our recommendations
Page 55 and 56: Recommendations allow a clear and c
Page 57 and 58: Recommendations Recommendation Prio
Page 59 and 60: Recommendations Recommendation Prio
Page 61 and 62: Glossary ALMO EXOR KLOE L&Q LVT Reg
Page 63 and 64: key legislation relating to the man
Page 65 and 66: Appendices Appendix B: Results of t
Page 67 and 68: Appendices answered question 93 ski
Page 79 and 80: Appendices Appendix C: The Committe
Page 81 and 82: Appendices Ruddock requested this.
Page 83 and 84: Appendices block my window. The ini
Page 85 and 86: Appendices in the bill being carrie
Page 87 and 88: Appendices previous officers are ov
Page 89 and 90: Appendices unreliably overcharged.
Page 91 and 92: Appendices area much better managed
Page 93 and 94: Appendices Appendix D: Results of t
Page 95 and 96: Some of the leaseholders had been t
Page 97 and 98: Appendices become damp and start cr
Page 99: Appendices “We were told to get a
Page 103 and 104: Appendices that there was a mistake
Page 105 and 106: Appendices Appendix E: Regenter B3
Page 107 and 108: Appendices Appendix F: Lewisham Hom
Page 109 and 110: Appendices Leaseholders were asked
Page 111 and 112: Appendices The leaseholders who had
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