foster carer prog - Council meetings - Lewisham Council

Methodology
The review was delivered in the following way:
The review was scoped in June 2009. Two evidence gathering sessions
were held in July 2009 and September 2009. The Committee agreed
its recommendations in December 2009. The evidence sessions
involved:
Assessment of documentation: Officers provided us with
comprehensive written information on the Council’s and the Housing
Managers’ obligations to leaseholders, addressing the key lines of
enquiry that we had identified.
Questioning of officers and external witnesses: Officers and external
witnesses from Lewisham Homes and Regenter B3 attended both
evidence session to answer questions on the written information
submitted to the evidence sessions.
Consideration of quantitative and qualitative evidence: We sent a
survey to 1000 leaseholders in the borough and held two focus groups
with a selection of Lewisham Homes and Regenter B3 leaseholders.
Specifically, the following written and verbal evidence was considered
at each session:
Evidence session one:
• Written and verbal evidence on our first two sets of key lines of
enquiry (standard of repairs and maintenance; and charging and
billing leaseholders)
• Written information on the key legislation relating to the
management of leasehold properties and the Leasehold Valuation
Tribunal.
Evidence Session two:
• Written and verbal evidence on the final set of key lines of enquiry
(consultation with leaseholders)
• Written and verbal evidence on procurement processes and
benchmarking
• Written and verbal evidence on the results of the survey and focus
group.
In addition, we sent a series of follow-up questions to officers and
witnesses and we received written responses to these questions.
6 The Council’s obligations to leaseholders