foster carer prog - Council meetings - Lewisham Council

More documents

Recommendations

Info

Appendices c) Consultation/interaction with leaseholders • some examples of effective communication between housing managers, residents, leaseholder groups • lack of dedicated contact points • • generic, one-way communication • inaccessible staff • slow (and sometimes no) response to emails/phone calls. inadequate information around timescales/progress of major works 4. Regenter/B3 focus group - discussion in detail Date: 27 th July 2009 Venue: Lewisham Library Attendees: A, Shell Road, since 2007 M, Veronica House, since 1996 P, Clare Estate, since 1991 V, Clare Estate, since 1991 S, Nuding Close, since 2007 M, Nuding Close, since 1992 P, Breakspears Rd, since 1993 C, Tressillian Rd, since 2007 a) Standard of repairs and maintenance There were general concerns among leaseholders about a reactive rather than proactive approach to repairs and maintenance. “They come when something happens, for example fixing the paving stones outside after a lady in my block fell over and sued.” Others complained of a lack of an assessment cycle for repairs, causing longer term problems. One leaseholder from a street property described a leaking gutter that eventually caused an inside wall to 94 The Council’s obligations to leaseholders
Appendices become damp and start crumbling, “no-one goes round to assess what needs doing.” Another leaseholder described unnecessary work, “We had the lifts done a few years ago and then got charged again this year. The repairs weren’t called for.” One member of the group, with a property on a large estate with an active tenants and residents association, felt that Pinnacle was fairly responsive to repairs work reported to them. He commented, “maintenance isn’t bad, but you have to keep on top of them”. Other leaseholders reported a slow response time for repairs, “a wall fell down and it took over a year to be fixed. Pinnacle said it took them that long to get funding”. Another leaseholder said: “The security doors don’t lock – people come in and out and urinate in the entrance. We were told at a meeting that they do lock! Then I heard through the grapevine that there was no money for new doors”. Most of the leaseholders described doing their own repairs and maintenance, often with benefits to their neighbouring tenants, “I’m the only leaseholder in my block. They sent a builder round to paint our external windows and I told him not to paint during the freezing weather but he did it anyway and all the paint flaked off. So I repainted them all myself, including those belonging to tenants.” “I’ve done repairs myself and engaged someone else to do the work” “I maintain the gardens for the whole of my block.” Major works: Leaseholders’ main concerns were around choice and consultation – particularly for costly major works. “One resident had her windows ripped out even though she didn’t want it and was still charged.” Some described poor quality and unnecessary work: “They pulled out the guttering that was good and fitted a small gauge gutter. The first rains came and it was leaking. I wrote and nothing happened.” “The major works done to my property were shoddy. There were gaps in the guttering and they didn’t keep to the timetable. I became a project manager, making checklists and maintaining weekly communication. The work wasn’t done properly – it was to the detriment of what already existed – but I was still charged.” There were several comments about poor use of resources: “The scaffolding was up for 3 or 4 months and nothing happened. The The Council’s obligations to leaseholders 95
Page 1 and 2:
The Council’s obligations to leas
Page 3 and 4:
Chair’s introduction Cllr Alex Fe
Page 5 and 6:
Executive summary for each leasehol
Page 7 and 8:
Key lines of enquiry • When will
Page 9 and 10:
Methodology The results of the surv
Page 11 and 12:
Questionnaire and focus groups 6. T
Page 13 and 14:
Questionnaire and focus groups •
Page 15 and 16:
Page 17 and 18:
Page 19 and 20:
Page 21 and 22:
Findings A: Background 19. There ar
Page 23 and 24:
Findings B: The Standard of Repairs
Page 25 and 26:
Findings 32. We asked if compensati
Page 27 and 28:
Findings section 20 notice covering
Page 29 and 30:
Findings Key lines of enquiry 42. W
Page 31 and 32:
Findings 46. Regenter accepted that
Page 33 and 34:
Findings 50. How many Lewisham leas
Page 35 and 36:
Findings 54. What is the process fo
Page 37 and 38:
Findings 57. What payment options a
Page 39 and 40:
Findings 62. What is the value of o
Page 41 and 42:
Findings • during a falling marke
Page 43 and 44:
Findings 78. Examples of comments l
Page 45 and 46: Findings 83. How do Lewisham Homes
Page 47 and 48: Findings 85. Are leaseholders provi
Page 49 and 50: e answered within 10 working days a
Page 51 and 52: Findings noted that the external fa
Page 53 and 54: Recommendations Our recommendations
Page 55 and 56: Recommendations allow a clear and c
Page 57 and 58: Recommendations Recommendation Prio
Page 59 and 60: Recommendations Recommendation Prio
Page 61 and 62: Glossary ALMO EXOR KLOE L&Q LVT Reg
Page 63 and 64: key legislation relating to the man
Page 65 and 66: Appendices Appendix B: Results of t
Page 67 and 68: Appendices answered question 93 ski
Page 79 and 80: Appendices Appendix C: The Committe
Page 81 and 82: Appendices Ruddock requested this.
Page 83 and 84: Appendices block my window. The ini
Page 85 and 86: Appendices in the bill being carrie
Page 87 and 88: Appendices previous officers are ov
Page 89 and 90: Appendices unreliably overcharged.
Page 91 and 92: Appendices area much better managed
Page 93 and 94: Appendices Appendix D: Results of t
Page 95: Some of the leaseholders had been t
Page 99 and 100: Appendices “We were told to get a
Page 101 and 102: Appendices “Our communal area is
Page 103 and 104: Appendices that there was a mistake
Page 105 and 106: Appendices Appendix E: Regenter B3
Page 107 and 108: Appendices Appendix F: Lewisham Hom
Page 109 and 110: Appendices Leaseholders were asked
Page 111 and 112: Appendices The leaseholders who had
show all

foster carer prog - Council meetings - Lewisham Council

Create successful ePaper yourself

Delete template?

Save as template?